Public Works Dispatcher

The City of Everett; Everett (WA); On-site; USD 58,000 - 72,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement pension

Life insurance

Vacation, sick and holidays

Job summary

The City of Everett is seeking a Public Works Dispatcher to provide routine and emergent dispatching in the Public Works Department. You will maintain uninterrupted communication with field personnel, serve as the primary contact for the public, and route issues to the correct work group.

Responsibilities include updating logs, maintaining contact lists, monitoring utility service interruptions, and conveying important information about road closures and weather events.

Qualifications

• High school diploma or GED plus at least two years in communication, scheduling, or dispatch duties.
• Public works experience preferred.
• Ability to communicate with the public and field personnel.

Responsibilities

• Provide routine and emergent dispatching services for the Public Works Department.
• Maintain logs, update contact lists, and ensure timely updates on utility interruptions and weather events.
• Serve as primary contact for the general public and route issues to appropriate work groups.

Skills

Communication

Dispatching

Scheduling

Education

High school diploma or GED

Job description

The City of Everett is accepting applications on an open/competitive basis for the Civil Service examination process for PUBLIC WORKS DISPATCHER in the PUBLIC WORKS DEPARTMENT.

Why Everett?

Working for City government is personally rewarding for those looking to make an impact at the community level. As an employer, we advocate for employee professional growth and value work-life balance.

The City of Everett is proud to be an Equal Opportunity Employer, and our goal is to recruit and hire capable and engaged job candidates from a wide range of backgrounds. We are committed to creating and supporting a welcoming environment for all employees.

The City provides excellent benefits, including medical, dental, vision, a retirement pension through Washington State Department of Retirement Systems, and basic life insurance plans. Employees will also accrue vacation, sick, and holidays throughout the calendar year. For more information on benefits for this position, click here: AFSCME Benefit Guide

About the Job:

This is responsible work providing routine and emergent dispatching services in the Public Works Department. Employees in this classification are responsible for maintaining uninterrupted communication and dispatching services on an ongoing basis at various locations in the Public Works Department. The work involves responsibility for establishing contact with field personnel, serving as the primary contact for the general public, documenting reported complaints and routing to the appropriate work group.

Additional duties include general office and warehouse support work, such as maintaining logs, updating contact lists, and ensuring timely updates on utility service interruptions, adverse traffic events, construction-related closures and weather phenomena. The work is reviewed through conferences, reports, and on the basis of service, results achieved, and other established performance evaluation criteria.

For a full description of this position, please see the class specification on the City’s website.

About the City:

Located 25 miles north of Seattle and nestled between Port Gardner Bay and the Snohomish River, Everett is the largest city in Snohomish County. At a population of more than 110,000, Everett is a small, big city in the heart of the Pacific Northwest. Our community is experienced extensive development on our waterfront and historic downtown with a vibrant arts culture, music scene, innovated dining, breweries, and much more. Pick your choice of recreation activity in the mountains or water and we have it. We are home to Everett Silvertips Hockey Club and the AquaSox minor-league baseball team.

This is an exciting chapter in Everett’s story, and you can be a part of it! Learn more about what Everett has to offer!

MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS

• Requires a high school diploma, GED, or equivalency AND
• At least two (2) years of professional experience in communication, scheduling, or dispatch-related duties. Experience in the public works environment is preferred OR
• Any equivalent combination of education and experience which clearly demonstrates knowledge of public works infrastructure.

SPECIAL REQUIREMENTS OR CERTIFICATIONS

• Possession of, a valid, unrestricted (corrective lenses allowed) driver license at the date of hire; and the ability to obtain and maintain a valid, unrestricted Washington State Driver License within 30 days of hire.

EXAMINATION STEPS

• There will be a pre-screening of all applications.
• Responses to the supplemental questionnaire and the resume will be reviewed together to generate a single combined score, which will be blind-rated and weighted at 10%.
• Top-scoring applicants will be called to an oral panel interview (weighted 90%) tentatively scheduled for 9/16.
• All vacancies in this job class will be filled from the ranked Civil Service register established from the examination process for 12 months.

IMPORTANT NOTES

• A passing grade of 70.00 or higher is required on all parts of the screening process for placement on the ranked Civil Service eligible register.
• The examination process is designed to sample and measure the requisite knowledge, skills, and abilities.
• Applicants claiming veterans’ preference points in accordance with RCW 41.04.010 as amended and meeting eligibility criteria must submit form DD214, or its equivalent or successor discharge paperwork, that characterizes his or her service as qualifying discharge as defined in RCW 73.04.005.
• Extensive background checks will be conducted.
• New hires begin employment at the first step of the salary range.
• This job classification is represented by the AFSCME Union.

Filing Opens: August 6, 2026

Filing Closes: August 30, 2026

Open/Competitive

A26056