Public Works Citizen Services Liaison

CHARLESTON COUNTY; North Charleston (SC); On-site; USD 45,000 - 51,000; Full time

Job summary

Charleston County seeks a Customer Service Liaison with Public Works to connect citizens with accurate information and resources, coordinating across county offices and municipalities. You will research concerns, track work orders, and keep the public informed about progress and outcomes.

The role emphasizes clear communication, thorough follow‑up, and teamwork with the Procurement Department and other partners, while supporting a range of administrative tasks.

Qualifications

• Associate’s Degree from an accredited institution.
• 2–5 years of progressively responsible administrative, technical, or customer service experience.
• Valid South Carolina Driver’s License.

Responsibilities

• Research and resolve customer issues by coordinating with departments.
• Enter and track service requests using work order and permitting systems.
• Communicate progress and outcomes to citizens.
• Prepare administrative materials and reports.

Skills

Customer service

Problem solving

Communication

Research information

Organization

GIS

Education

Associate’s Degree

Tools

GIS

Work order systems

Spreadsheets

Job description

Charleston County seeks a Customer Service Liaison with Public Works to connect citizens with accurate information and resources, coordinating across county offices and municipalities. You will research concerns, track work orders, and keep the public informed about progress and outcomes.

The role emphasizes clear communication, thorough follow‑up, and teamwork with the Procurement Department and other partners, while supporting a range of administrative tasks.