Public Works Business Manager

Shrewsbury Ma; Shrewsbury (MA); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Health insurance

Public pension system

Paid time off (vacation and sick)

Professional development

Paid Family & Medical Leave

Job summary

The Town of Shrewsbury is seeking a Business Manager to lead the financial and administrative heart of the Department of Public Works. You will manage an 8-person team, oversee budgeting, billing, accounts payable, and internal controls, and drive process improvements across divisions.

This role requires a Bachelor’s degree and at least five years in business management or municipal accounting, with strong communication and leadership skills.

Qualifications

• Bachelor’s degree required with five or more years in business management or municipal accounting.
• Strong communication, organization and customer service skills.
• Experience leading teams and managing personnel.
• Knowledge of procurement, sourcing and purchasing processes.
• Solid understanding of municipal government operations.

Responsibilities

• Direct the five core functions of the division: Customer Service, Utility Billing, Financials (AP/Payroll), Permitting, and Solid Waste & Recycling.
• Oversee hiring, training, and performance management for division personnel.
• Oversee budget development, enterprise fund accounting, bank statement reconciliations, and utility billing.
• Present financial reports and budgets to boards and committees; manage vendor relations.
• Collaborate with Town Leadership to maintain billing platforms and implement new technology solutions.

Skills

Communication

Organization

Customer service

Leadership

Delegation

Procurement

Municipal government knowledge

Education

Bachelor’s degree in business/municipal management

Job description

Job Opportunities

Welcome to our job posting board! Any positions available with the Town of Shrewsbury will be posted here for reference. You can subscribe to job posting notifications to be automatically alerted to our latest career opportunities by clicking on the NotityMe button.

In the Town of Shrewsbury, we believe that diversity, equity, inclusion, and belonging are the cornerstones of a vibrant and forward-thinking community. We are committed to fostering a workplace where every individual feels valued, respected, and empowered to bring their full, authentic selves to work each day. Our goal is to create an environment where diverse perspectives drive creativity, growth, and innovation, enriching both our organization and the community we serve.

We proudly provide equal employment opportunities to all, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, veteran status, or any other protected characteristic. We encourage applications from individuals of all backgrounds and are dedicated to cultivating an inclusive culture that celebrates differences and champions equality.

Join us, and help us build a future that embraces everyone.

PLEASE NOTE: The Town of Shrewsbury does not have an electronic job application process (per se). We do allow applicants to download our job descriptions, and email their resumes for open and active positions ONLY. Interested applicants are NOT ENCOURAGED to submit unsolicited resumes. At this time the only permissible formats for resumes are .PDF, .DOC, and .DOCX.

The Town of Shrewsbury is seeking a Business Manager to lead the financial and administrative heart of our Department of Public Works (DPW). In this vital role, you will manage the fantastic DPW Business Management team of 8 full-time employees, and champion sound financial stewardship, overseeing budgeting, billing, accounts payable, and internal controls, while developing streamlined procedures and leveraging data to guide smart decision-making. Working across all DPW divisions, you will strengthen communication, elevate customer service, and foster a "One Team" culture rooted in accountability and continuous improvement. If you are a proactive problem solver eager to make a lasting impact on the Shrewsbury community, we want to hear from you!

What You’ll Do:

Direct the five core functions of the division: Customer Service, Utility Billing, Financials (AP/Payroll), Permitting, and Solid Waste & Recycling.

Oversee hiring, training, and performance management for division personnel while fostering a culture of teamwork and continuous process improvement.

Oversee budget development, enterprise fund accounting, bank statement reconciliations, and billing for water, sewer, stormwater, and solid waste utilities.

Present financial reports and budgets to official boards and committees, manage solid waste vendor relations, and resolve challenging resident inquiries.

Work with Town Leadership to maintain billing platforms, streamline workflows, and implement new technology solutions.

What You’ll Bring:

A Bachelor’s degree and a minimum of five (5) years experience and knowledge in business management, personnel management, or municipal accounting, or an equivalent combination of education and experience.

Excellent communication, organization, and customer service skills

Strong Leadership experience and the ability to delegate work appropriately and effectively coach employees.

Experience in sourcing, pricing, and purchasing goods and services preferred.

In-depth knowledge of municipal government operations

The Public Works Business Manager operates from a private office in the Public Works suite at Town Hall. Standard work hours are Monday, Wednesday, and Thursday from 8:00 AM to 4:30 PM; Tuesday from 8:00 AM to 6:30 PM; and Friday from 8:00 AM to 12:00 PM, with additional hours as needed. The position includes the option of a monthly cell phone stipend or a Town-issued mobile device.

The Town of Shrewsbury offers a comprehensive benefits package featuring health insurance, a public pension system, generous paid time off (vacation and sick leave), professional development opportunities, and an extensive Employee Assistance Program. Additionally, Shrewsbury is one of the first municipalities in the Commonwealth to provide Paid Family & Medical Leave.

Are you an organized, analytical, and collaborative professional ready to drive operational excellence in local government? To learn more about this position please review the full job description . The position is open until filled with initial review of applicants September 9, 2026.