Public Space Attendant - Guest-Centric Housekeeping

Hilton Garden Inn Naperville/Warrenville; Warrenville (IL); On-site; USD 17,000 - 22,000; Full time

Job summary

Hilton Garden Inn Naperville/Warrenville in Warrenville, IL is seeking a House Person to clean and maintain public hotel areas and support guest service standards. You will greet guests, inspect areas, transport linen, respond to inquiries, and assist during peak periods, with emphasis on sustainability practices under EarthView.

This role requires flexibility with shifts, and standing for long periods; prior housekeeping experience is preferred.

Qualifications

• High school diploma preferred.
• Previous housekeeping experience required or equivalent training preferred.

Responsibilities

• Greet and acknowledge guests in a courteous and friendly manner.
• Inspect assigned areas and perform cleaning tasks accordingly.
• Collect trash from the service landings and dispose of in outside trash dumpsters.
• Vacuum and dust guest corridors.
• Pick up bed and other linen from hotel floors and transport to the laundry collection site.
• Deliver clean linen to assigned sections.
• Report maintenance issues.
• Maintain cleanliness and organization of guest areas.
• Respond to guest inquiries and assistance.
• Work as a room attendant when staffing shortages occur or during peak periods.
• Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.
• Follow sustainability guidelines and practices related to HHM’s EarthView program.
• Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards.
• Ensure overall guest satisfaction.
• Perform other duties as requested by management.

Skills

Housekeeping

Customer service

Attention to detail

Education

High School diploma

Job description

Hilton Garden Inn Naperville/Warrenville in Warrenville, IL is seeking a House Person to clean and maintain public hotel areas and support guest service standards. You will greet guests, inspect areas, transport linen, respond to inquiries, and assist during peak periods, with emphasis on sustainability practices under EarthView.

This role requires flexibility with shifts, and standing for long periods; prior housekeeping experience is preferred.