Substitute Positions - Adult & Youth Services

MAX; Xenia (OH); On-site; USD 22,014 - 31,353; Full time

Job summary

MAX is looking for an Associate Substitute in Xenia, Ohio, to provide information services to adults and youth at the library. The ideal candidate must have a Master's or Bachelor's degree and experience in library or customer service. Essential functions include answering reference questions, instructing users, and troubleshooting electronic resources. This position requires flexibility in scheduling, including evenings and weekends, and strong customer service skills. Join MAX to make a difference in the community.

Qualifications

• Ability to provide knowledgeable customer service to assist library patrons.
• Ability to communicate clearly and read printed and on-screen information.
• Proven computer skills and ability to input information into an automated system.

Responsibilities

• Answer reference and reader's advisory questions from the public.
• Instruct and aid library users in using library and reference tools.
• Troubleshoot electronic resources and equipment in the department.

Skills

Customer service

Communication

Computer skills

Multi-tasking

Education

Master of Library Science degree or Bachelor's degree

Job description

Job Title

Associate Substitute

Starting Hourly Rate

$19.37

Location / Department

Xenia Library / Adult & Youth Services

Hours

Hours vary and as needed. May include days, evenings, and weekends

Job Objective

To provide information services to adult and youth using print and electronic sources.

Essential Job Functions

• Answers reference and reader's advisory questions from the public and conducts necessary research in various media, including electronic and Internet sources
• Instructs and aids library users in use of library and of reference tools; provides both one-to-one assistance and group presentations
• Troubleshoots all electronic resources and equipment in the department
• May assist with special programs
• May assist with weeding and/or collection development as needed
• The supervisor may require other related duties. These duties are nonessential functions of this position
• Keeps abreast of information by regularly reading email, meeting minutes and staff website
• Performs tasks of lower level classifications as necessary

Skills, Knowledge and Abilities

• Ability to provide knowledgeable customer service to assist all library patrons in a timely manner; show tact and courtesy in relations with the public and other staff members
• Ability to communicate clearly and read printed and on-screen information
• Proven computer skills and ability to input information into an automated system
• Ability to multi-task, work in a fast paced environment and handle difficult situations
• Ability to handle routine problems under the guidance of supervisor and keep supervisor informed of departmental needs and concerns

Qualifications

• Master of Library Science degree from an ALA accredited school or Bachelor's degree from an accredited college required
• 1-3 years of Library and/or Customer Service experience strongly preferred
• Experience with reference service, including electronic retrieval preferred

Environmental Conditions

• Work is performed in an office-like setting, but with need for considerable mobility: light lifting, bending, stooping, stretching, and sitting at a variety of desks and service points
• Employee may be scheduled to work evening and weekend hours, including Sundays; schedules may be altered depending on the needs of the library