Public Services & Records Specialist

South Burlington, City of (VT); South Burlington (VT); On-site; USD 38,000 - 52,000; Full time

Job summary

South Burlington, City of (VT) seeks a Public Services Specialist to be the first point of contact for the Department of Public Works. You will welcome visitors, assist with forms and requests, and deliver accurate, timely information with excellent customer service.

The role involves managing work orders, handling confidential records, handling invoices, permits, and site communications. Collaboration with multiple departments is essential.

Qualifications

• High school graduation or equivalent.
• Three years of experience in a public-facing office setting.

Responsibilities

• Answers inquiries and requests from the public by phone, email, and in person; provides routine information; makes referrals as necessary.
• Provides excellent customer service and interacts with city departments, utility companies, contractors, and the public.
• Manages work order system and department paperwork, including correspondence, personnel records, incident/injury reports, inventory, and insurance.
• Works with the Finance Department to ensure accounts receivable and billing records; assists with grant administration and tracking invoices and expenditures for drinking water, storm water, wastewater and other public works projects; prepares financial reports.
• Issues and tracks purchase orders to suppliers; orders materials for crews, including salt.
• Issues permits and collects fees; assists permit applicants; keeps accurate records.
• Maintains equipment usage records and vehicle registrations; handles confidential employee records.
• Manages gasoline and fuel systems; tracks fuel usage and billing.
• Serves as base radio dispatcher; coordinates department field activities; handles information requests.
• Assists with updating the Public Works website and prepares newsletter articles; collaborates with Communications and Outreach Manager to share department news.

Skills

Typing

Data collection

Confidentiality

Customer service

Verbal communication

Written communication

Two-way radio operation

Bookkeeping basics

Website management/social media

Education

High school diploma or equivalent

Tools

Computers

Job description

South Burlington, City of (VT) seeks a Public Services Specialist to be the first point of contact for the Department of Public Works. You will welcome visitors, assist with forms and requests, and deliver accurate, timely information with excellent customer service.

The role involves managing work orders, handling confidential records, handling invoices, permits, and site communications. Collaboration with multiple departments is essential.