Public Services Customer Support Specialist (Hybrid)

El Paso County, Colorado, USA; Colorado Springs (CO); Hybrid; USD 25,000 - 27,000; Full time

Job summary

El Paso County is seeking a customer-focused individual to support our Customer Service Line and assist our community by providing accurate information and connecting customers to DHS resources.

This position requires exceptional customer service skills, including the ability to communicate clearly, assess customer needs, and provide timely, solution-oriented support in a fast-paced environment. The role involves in-person presence and may include a hybrid schedule after evaluation.

Qualifications

• Two years of customer service experience required.
• High school diploma or equivalent is required.
• Associate’s degree or higher may substitute for the required experience.

Responsibilities

• Provides customer service, information, and intervention to DHS clients and the public; answers questions, responds to complaints, refers and directs clients entering DHS for appointments, receives applications for services, and provides general guidance on department programs.
• Conducts client intervention using multiple CBMS screens to assist clients directly with problem resolution to program areas.
• Communicates via phone and e-mail with appropriate personnel to facilitate client intervention in conjunction with program-based needs.
• Issues Electronic Benefits Transfer (EBT) cards for assistance programs as assigned; resolves EBT account problems as needed.
• Provides information on housing, rent rebate, and other community agency referrals based on client need.

Skills

MS Office

Customer service

Communication

Conflict resolution

Multitasking

Attendance

Education

High school diploma or equivalent

Job description

El Paso County is seeking a customer-focused individual to support our Customer Service Line and assist our community by providing accurate information and connecting customers to DHS resources.

This position requires exceptional customer service skills, including the ability to communicate clearly, assess customer needs, and provide timely, solution-oriented support in a fast-paced environment. The role involves in-person presence and may include a hybrid schedule after evaluation.