Public Services Coordinator

Brandeis University; Waltham (MA); On-site; USD 41,000 - 46,000; Full time

Job summary

Brandeis University is seeking a Public Services Coordinator for the Library Services division. The role involves supervising front-line operations, including borrowing transactions, information assistance, stacks maintenance, and student employee oversight. It may require evening/weekend hours and occasional holiday coverage; this is a union position under SEIU Local 888.

The position pays hourly between $29.56 and $33.51, with a Tuesday–Saturday schedule from 2 p.m. to 10 p.m.

Qualifications

• Bachelor degree or equivalent required.
• 1–3 years experience in a library environment or equivalent.
• Experience handling patron interactions and sensitive information.

Responsibilities

• Supervises front-line desk operations and information services to ensure a positive patron experience.
• Manages equipment loan program lifecycle and inventory, including purchasing and labeling.
• Oversees student employees, scheduling, training, and performance documentation.

Skills

Customer service

Information assistance

Data collection

Staff supervision

Education

BA/BS or equivalent

Tools

Library system

Equipment vendors

Job description

Brandeis University is looking for Public Services Coordinator in the Library Services. Reporting to the Director, Access Services, the Public Services Coordinator is responsible for providing high quality, user-focused experiences to library users at Brandeis. Coordinates daily operations of front-line library services, including borrowing transactions, information assistance, stacks maintenance, equipment use, data collection, building operations, and student employee oversight. The Public Services Coordinator may work during regular hours or during evening or weekend hours and may participate in holiday and inclement weather coverage as required. This is a union position. Employees working in this position are covered by the collective bargaining agreement between the University and Service Employees International Union (SEIU) Local 888. Provisions related to wages, benefits and other terms of employment are contained in the agreement. The hourly payrate for the position is $29.56-$33.51/hr. The schedule for the job is Tuesday-Saturday, 2 p.m. to 10 p.m.

Essential Functions:

• Supervises services and operations at the Information & Borrowing desk and in the Commons that result in successful patron-focused experiences. Coordinates and assists with user interactions including handling circulation functions, equipment and informational assistance, and oversight of building operations. Communicates and enforces policies, participates in data collection and reporting, and maintains routine oversight of building operations and safety protocols to ensure the library maintains a safe and welcoming environment for users. Answers user questions via phone and email. Works with sensitive and confidential information and fine collection. Works collaboratively to develop improvements to policies and procedures resulting in better user experience. Assists with other projects and initiatives of the Department and the Library broadly.
• 35% Manages, develops, and enhances the library's equipment loan program through all aspects of its lifecycle. Assists in long-term planning for the equipment loan program and uses quantitative and qualitative data to inform these decisions. Directly responsible for day to day management of the equipment inventory, including troubleshooting issues, purchasing new and replacement items, tracking inventory, and labeling and general preparation for circulation. Works regularly with internal and external stakeholders on issues and requests for purchase related to equipment lending, including working with outside equipment vendors. Responsible for student and staff training and documentation surrounding equipment. Works with the Manager of Public Services to evaluate and adjust equipment policies and procedures. Keeps abreast of current trends and issues relating to equipment lending as well as new technology and their application in academic libraries.
• 15% Manages, plans, and evaluates the operations of equipment in the Library Commons, including the scanners and microfilm machines. Facilitates access and use of desktop computing, general maintenance, and software updates through ongoing communication with IT Clusters. Serves as the library’s contact for Commons’ equipment vendors. Facilitates access and use of the Public Services Department and Faculty/Staff Printers through contact and collaboration with our vendor, Ricoh. Works collaboratively with Library and ITS stakeholders to improve and promote Commons services, including printing, scanning, and desktop computing. Works with the Manager of Public Services on long-term planning for the Commons space and equipment loan program.
• 15% Participates in hiring, training, scheduling, and supervision of student staff. Works with the Public Services team to screen candidates and make hiring decisions. Assists with student employee training and staff information sessions. Works collaboratively with the Public Services team to review, evaluate, and revise student employee training and documentation. Coaches students when working on procedures and customer service. Assists with providing semesterly student evaluations and documents performance issues as needed.
• 15% Manages building access and security during scheduled work hours, including evenings and weekends. Communicates and ensures respectful enforcement of policies, procedures, and rules while ensuring strong customer service and safety of users and staff. Understands emergency procedures and works closely with Public Safety, acting as the first responder to issues within the building.
• 10% Other duties as assigned.
• 10% Physical/Environmental Demands: Moderate physical activity such as sitting, standing, walking, kneeling, and lifting an average of 25 lbs.

Requirements Education:

B.A./B.S. or equivalent required. Background in an academic library environment or librarianship preferred. Familiarity with automated library system or similar system preferred.

Work Experience:

1-3 years Ability to thoughtfully work with patrons and colleagues to resolve issues, including sensitive situations The Public Services Coordinator is primarily an on-site position.

Pay Range Disclosure

The University's pay ranges represent a good faith estimate of what Brandeis reasonably expects to pay for a position at the time of posting. The pay offered to a selected candidate during hiring will be based on factors such as (but not limited to) the scope and responsibilities of the position, the candidate's work experience and education/training, internal peer equity, and applicable legal requirements.

Equal Opportunity Statement

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, caste, military or veteran status or any other category protected by law (also known as membership in a \"protected class\").

COME WORK WITH US

Brandeis University is a great employer for all the same reasons it is an outstanding university. Its commitment to inclusion, dedication to lifelong learning and commitment to excellence are just a few of the reasons our workplace culture shines bright. We take pride not only in maintaining this culture, but expanding it — by recruiting and retaining outstanding employees who share our values and enrich Brandeis University overall.

Brandeis University is an equal opportunity employer which does not discriminate against any applicant or employee on the basis of race, color, ancestry, religious creed, gender identity and expression, national or ethnic origin, sex, sexual orientation, pregnancy, age, genetic information, disability, military or veteran status or any other category protected by law (also known as membership in a \"protected class\").

The health and safety of the Brandeis community is important. While not required, we strongly recommend that employees are fully vaccinated. For additional information feel free to review the Human Resources Office website.

Certain positions at Brandeis University may require a background check. To review this policy, visit our website at http://www.brandeis.edu/human-resources/onboarding/index.html