Applications Specialist I

City of Arlington; United States; On-site; USD 68,000 - 84,000; Full time

Job summary

The City of Arlington Finance Department is seeking an Application Specialist I to provide foundational support for enterprise applications, including SaaS and custom systems. You will perform routine configuration, basic admin tasks, and user assistance to ensure reliable operation.

Responsibilities include monitoring performance, troubleshooting issues, aiding in deployments, and creating basic reports and dashboards while collaborating with IT and business units to translate requirements into

Qualifications

• Bachelor’s degree in Computer Science, Information Systems, Management, Business, or other related fields.
• 2–3 years of experience in software, development, or related fields.
• Ability to learn and understand business processes and system functionality.

Responsibilities

• Act as an application administrator for assigned enterprise applications, performing support, configuration, maintenance, and basic system administration following established procedures.
• Troubleshoot routine application issues, manage service requests and tickets, document resolutions, and escalate complex problems as needed.
• Monitor application performance and system health; identify issues and assist in corrective actions to maintain reliability.
• Assist in configuring and maintaining application features using established tools and standards; perform basic configuration and limited coding tasks under guidance.
• Assist in supporting system integrations and data interfaces, including basic data validation and troubleshooting.
• Develop and maintain basic reports and dashboards; perform data imports/exports and validate data accuracy.
• Collaborate with internal teams, vendors, and users to support application functionality and resolve issues.
• Provide user support and guidance on application functionality and established best practices.
• Assist business units in gathering and documenting requirements and understanding business processes.
• Support SDLC activities such as testing, documentation, and validation of system changes under direction.
• Assist with evaluation, testing, and deployment of application enhancements, patches, and upgrades following established procedures.
• Create and maintain system documentation, including configurations, process flows, and user guides.
• Assist in developing and delivering user training and instructional materials.
• Coordinate with vendors and external support providers to resolve issues and support system functionality.
• Identify opportunities for improvement and assist in implementing enhancements to increase usability and performance.

Skills

SDLC concepts

Troubleshooting

Data management

User support

Communication

Education

Bachelor's degree in Computer Science/Information Systems/Management/Business

Tools

Workday

Salesforce

Laserfiche

TeamDynamix

Job description

DEPARTMENT Finance
SALARY $67,599.00 - $84,499.00
JOB SUMMARY Under general supervision, the Application Specialist I provides foundational support for enterprise applications, including SaaS, COTS, and custom systems. This role focuses on routine system administration, basic configuration, and user assistance while developing knowledge of assigned applications and business processes. The position contributes to system reliability, assists in implementing enhancements, and supports business units in leveraging technology effectively.

ESSENTIAL JOB FUNCTIONS

• Acts as an application administrator for assigned enterprise applications, performing support, configuration, maintenance, and basic system administration following established procedures.
• Troubleshoots routine application issues, manages service requests and tickets, documents resolutions, and escalates complex problems as needed.
• Monitors application performance and system health; identifies issues and assists in corrective actions to maintain reliability.
• Assists in configuring and maintaining application features using established tools and standards; performs basic configuration and limited coding tasks under guidance.
• Assists in supporting system integrations and data interfaces, including basic data validation and troubleshooting.
• Develops and maintains basic reports and dashboards; performs data imports and exports and validates data accuracy.
• Collaborate with internal teams, vendors, and users to support application functionality and resolve issues.
• Provides user support and guidance on application functionality and established best practices.
• Assists business units in gathering and documenting requirements and understanding business processes.
• Supports Software Development Life Cycle (SDLC) activities such as testing, documentation, and validation of system changes under direction.
• Assists with evaluation, testing, and deployment of application enhancements, patches, and upgrades following established procedures.
• Creates and maintains system documentation, including configurations, process flows, and user guides.
• Assists in developing and delivering user training and instructional materials.
• Coordinates with vendors and external support providers to resolve issues and support system functionality.
• Identifies opportunities for improvement and assists in implementing enhancements to increase usability and performance.

OTHER JOB FUNCTIONS

• Acquires and apply knowledge of new applications, technologies, and processes to support customer needs.
• Acts as alternate system administrator for designated systems.
• Participate in team activities such as knowledge sharing, peer collaboration, and process improvement.
• Participates in the on-call support rotation.
• On a nontypical basis, may perform other additional duties not listed in this description that are in alignment with the scope of essential job functions.

MINIMUM QUALIFICATIONS

Knowledge, Skills and Abilities Required Knowledge of enterprise application administration and support. Knowledge of Software Development Life Cycle (SDLC) concepts. Knowledge of system configuration, reporting tools, and data management concepts. Knowledge of integrations, data interfaces, or APIs. Knowledge of troubleshooting techniques and practices. Knowledge of IT security standards and practices. Skill in troubleshooting, researching, and resolving routine issues and supporting end users. Ability to maintain regular and consistent attendance in accordance with the assigned work schedule. Ability to follow established processes and document work accurately. Ability to learn and understand business processes and system functionality. Ability to manage multiple tasks and priorities with guidance. Ability to communicate technical information clearly to non-technical users. Ability to recognize and troubleshoot issues and evacuate appropriately when needed. Ability to gather and document basic system requirements from users. Ability to receive detailed information through oral communication and make fine discriminations in sound.

Qualifying Education and Experience Bachelor’s degree in Computer Science, Information Systems, Management, Business, or other related fields. 2 - 3 years of experience in software, development, or related fields. Or an equivalent combination of education and experience.

PREFERRED QUALIFICATIONS

• Knowledge, Skills, and Abilities Ability to adapt to evolving technology and gain proficiency in new software with minimal supervision.
• Strong understanding of business processes related to supported applications and ability to translate business needs into technical solutions.
• Preferred Education and Experience 3+ years of experience in related fields.
• Demonstrated experience working directly with business units to support and improve business processes through technology.
• Experience with Workday, Salesforce, Laserfiche, or TeamDynamix.
• Relevant certification(s) within 12 months of hire based on team assignment. (e.g., Salesforce Administrator, Workday Certification, Microsoft SQL certification).

Employment Screenings

Required Criminal Background Check CJIS Fingerprint Background Check may be required based on systems assigned and access Meet and maintain qualifications for Criminal Justice Information Systems (CJIS) access.

City of Arlington is an Equal Opportunity Employer. The people that work for the City of Arlington directly impact our community, citizens, visitors and businesses. Become a leader in your chosen profession by joining the City’s dynamic workforce and make a positive contribution to the American Dream City! The City of Arlington is an Equal Opportunity Employer. The City will make reasonable accommodations upon request for qualified individuals with disabilities. Requests for reasonable accommodations should be sent to [e-mail]. If you do not find a job that suits your experience, we welcome you to introduce yourself so Human Resources may be able to guide you to other opportunities.