Public Service Representative

ilsos; Galena (IL); On-site; USD 46,000 - 69,000; Full time

Job summary

Illinois Secretary of State in Galena, IL is seeking a Public Service Representative to administer road examinations, grade written tests, and perform cashiering for license and vehicle services. The role includes processing title/registration forms and coordinating with the public on documents.

This is a paraprofessional position in a government service setting. Applicants must be 21 by start date, with basic office experience and ability to operate independently within procedures.

Qualifications

• Requires knowledge of business English, spelling and arithmetic.
• Office methods, practices and procedures knowledge.
• Illinois Vehicle Code understanding for license processing.

Responsibilities

• Administers and grades road examinations for all driver classifications.
• Performs cashier functions for driver license and motor vehicle fees with balance checks.
• Reviews and completes motor vehicle title and registration applications.

Education

High school diploma or equivalent

Office experience

Job description

Job Title: Public Service Representative

Division: Field Services - North

Union: SEIU

Location: 987 Galena Square Dr., Galena, IL – Jo Daviess County

Salary: Range from $4,100 to $6,201 monthly.

Benefits: https://cms.illinois.gov/benefits/stateemployee.html

Attn: Employees performing these duties must be 21 years of age by the start date of employment

Performs paraprofessional work to administer road examinations to applicants for all classes of driver’s licenses; administers and grades written drivers examinations; performs cashier functions for driver’s license and motor vehicle fees, balances cash or checks with validation tape totals and prepares deposit records; reviews and completes motor vehicle title and registration applications.

Duties and Responsibilities:

• Administers road examinations to applicants for all classes of driver’s licenses; serves as information clerk to the public; explains improper actions to applicants during the examination; reviews and completes driver’s license applications for processing; checks appropriateness and validity of applicant identification documents.
• Administers and grades written drivers examinations; explains incorrect test responses, codes applications according to results; administers vision tests and operates photographic equipment to prepare photo identification (ID) or driver’s license for applicants.
• Performs cashier functions for driver license and/or motor vehicle fees; balances cash or checks with validation tape totals to assure that all fees are accurately accounted for; prepares deposit records or other routine financial documents necessary to process collected fees; may be required to take deposit to bank; prepares reports for supervisor on applications processed as required; performs facility opening and/or closing responsibilities as required.
• Reviews and completes motor vehicle title and registration applications, reviews fee checks and assures necessary attachments are present; accepts cash or checks for fees and prepares for final processing; performs manual or automated sticker sales as required.
• Performs other duties as required or assigned.

Education and Experience:

Requires knowledge, skill and mental development equivalent to completion of eight years elementary school and two years of general office experience preferably including one year in a driver or motor vehicle facility and operation of keyboard equipment.

Knowledge, Skills and Abilities:

• Requires working knowledge of business English, spelling and commercial arithmetic.
• Requires working knowledge of office methods, practices and procedures.
• Requires elementary knowledge of the Illinois Vehicle Code as it applies to office tasks pertaining to obtaining or retaining a valid Illinois drivers license and the processing of various motor vehicle forms.
• Requires elementary knowledge of basic bookkeeping procedures and techniques.
• Requires ability to maintain records of some complexity.
• Requires ability to deal tactfully with the general public and to maintain satisfactory working relationships with other employees.
• Requires ability to communicate both orally and in writing.
• Requires ability to operate in an independent manner within defined procedures
• Requires possession of a valid Illinois driver’s license and travel to other facilities and/or mobile locations to perform assigned duties.
• Requires ability to lift/carry 0-25 lbs.

Equal Employment Opportunity Employer. Applicants must be lawfully authorized to work in the United States.

Applicants are considered for all positions without regard to race, color, religion, sex, national origin, sexual orientation, age, marital or veteran status, or the presence of a non-job-related medical condition or disability.