Public Service Permit & Customer Support Specialist

Jefferson County, Mo Local Government; Hillsboro (MO); On-site; USD 38,000 - 50,000; Full time

Job summary

Jefferson County, Mo Local Government is seeking a detail‑oriented Customer Service Specialist to provide exceptional service across the Code Enforcement Division. The role handles permit processing, inspections coordination, and confidential records while supporting staff and residents.

Responsibilities include processing permits, issuing permits, and maintaining accurate records in code enforcement software.

Qualifications

• HS diploma or GED required or equivalent.
• Experience in customer service and public interaction preferred.
• Familiarity with permitting or licensing processes is a plus.

Responsibilities

• Process permits, citations, and inspection documentation accurately.
• Schedule inspections and coordinate with inspectors and residents.
• Assist citizens and contractors with permits, licenses and compliance inquiries.
• Enter and maintain permit/inspection data in software systems.
• Support training and cross-training of staff on procedures and systems.
• Prepare routine reports on permits, fees, and compliance activities.

Skills

Customer service

Data entry

Communication skills

Multi-tasking

Public interactions

Education

HS diploma or GED

Tools

Microsoft 365

GIS software

Permitting software

Job description

Jefferson County, Mo Local Government is seeking a detail‑oriented Customer Service Specialist to provide exceptional service across the Code Enforcement Division. The role handles permit processing, inspections coordination, and confidential records while supporting staff and residents.

Responsibilities include processing permits, issuing permits, and maintaining accurate records in code enforcement software.