Public Service Customer Advocate

State of Washington; Cheney (WA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Public Service Loan Forgiveness (PSLF)

Job summary

The Office of the Secretary of State (OSOS) in Washington state is seeking a Customer Service Specialist to provide multi-channel support and process filings in the Corporations and Charities Division. The role involves handling inquiries by phone, chat, mail, email, and in person, while ensuring compliance with statutes and division guidelines.

This full-time, permanent position supports the division's mission by assisting organizations with registrations, forms, and online processes and by

Qualifications

• Two years of experience independently responding to and resolving inquiries, complaints, and client/customer service issues.
• Ability to work with a high degree of accuracy and attention to detail.
• Ability to efficiently use a personal computer and applicable software to successfully perform the essential job functions.

Responsibilities

• Independently responds to and resolves inquiries, complaints, and customer service issues via email, chat and phone.
• Provides customer service and assistance regarding forms, online processes, and other filing requirements for the division.
• Reviews documents (within the online filing system) from organizations required to file or register in accordance with state statutes and rules and determine fees, when appropriate.
• Follows up and resolves issues with customers via phone, chat, and email regarding documents filed and payments received.
• Prepares online documents for the program’s database, makes determinations based on statutes, rules, and division guidelines, whether the organization has met the registration requirements and provides the appropriate customer follow-up.
• Reviews documents received in person (ex: originals, mail, front counter) from organizations required to file or register in accordance with state statutes and rules and determine fees, when appropriate.
• Follows up and resolves issues with customers in person regarding documents filed and payments received.
• Assists in receiving, sending and filing USPS mail.
• Prepares documents in person for the program’s database, makes determinations based on statutes, rules, and division guidelines, whether the organization has met the registration requirements and provides the appropriate customer follow-up.
• Provides information to the public, registered entities, and federal, state, and local governmental organizations.

Skills

Customer service

Spanish

Attention to detail

Computer skills

Tools

Database queries

Office software

Job description

The Office of the Secretary of State (OSOS) in Washington state is seeking a Customer Service Specialist to provide multi-channel support and process filings in the Corporations and Charities Division. The role involves handling inquiries by phone, chat, mail, email, and in person, while ensuring compliance with statutes and division guidelines.

This full-time, permanent position supports the division's mission by assisting organizations with registrations, forms, and online processes and by