Public Service Clerical Assistant - Impact Indiana

State of Indiana; Gary (IN); On-site; USD 29,000 - 35,000; Full time

Benefits offered by this job

Medical plans

Vision and dental plans

Paid leave

Education reimbursement

Public service loan forgiveness

Free parking

Job summary

The Clerical Assistant position at the State of Indiana focuses on supporting clerical and administrative needs within the office. You will organize case files, ensure proper retention, and help connect clients to resources while maintaining a high level of collaboration and confidentiality.

Based in Gary, Indiana, the role supports Lake County staff and surrounding counties as needed, offering a chance to contribute to services for Hoosiers and to develop in a public service environment.

Qualifications

• Working knowledge of administrative work specific procedures.
• Ability to be tactful in dealing with persons over the telephone and in person.
• Ability to make clerical decisions regarding appropriate procedures within specific program area.
• Working knowledge of computer software systems and data entry procedures.
• Ability to make simple arithmetic computations.
• Ability to maintain confidential records.
• Ability to perform essential functions with or without reasonable accommodation.

Responsibilities

• Maintain a variety of files, update case files as new material is collected, ensure that information is kept organized and that all necessary case documentation is retained in compliance with the record retention policy.
• Prepare reports involving tabulations and balancing of posted data and simple arithmetic calculations.
• Answer inquiries over the telephone or in person concerning regulations or procedures within specialized area.
• Receive and prepare replies to routine correspondence.
• Operate office machines related to specific area of work.

Skills

Administrative procedures

Telephone empathy

Confidentiality

Data entry

Computer software

Arithmetic ability

Adaptability

Tools

Office software

Job description

The Clerical Assistant position at the State of Indiana focuses on supporting clerical and administrative needs within the office. You will organize case files, ensure proper retention, and help connect clients to resources while maintaining a high level of collaboration and confidentiality.

Based in Gary, Indiana, the role supports Lake County staff and surrounding counties as needed, offering a chance to contribute to services for Hoosiers and to develop in a public service environment.