Public Service Branch Manager, Motor Vehicle Office

MaineGuide; Ellsworth (ME); Hybrid; USD 57,000 - 81,000; Full time

Benefits offered by this job

13 paid holidays

12 sick days

3+ weeks vacation leave

Health Insurance Coverage

Dental Insurance

Retirement Plan (MainePERS)

Gym Membership Reimbursement

Flexible Spending Accounts

Parental leave

Voluntary Deferred Compensation

Job summary

The Maine Bureau of Motor Vehicles, Ellsworth branch, seeks a Motor Vehicle Branch Office Manager to supervise daily operations, lead a customer‑focused team, and ensure compliance with Title 29-A. This on‑site leadership role emphasizes accountability, staff development, and high standards of public service in a fast-paced environment.

With a focus on modernization and process improvement, the Manager will guide staff through system upgrades, set clear performance expectations, and maintain a

Qualifications

• Applicants must be authorized to work in the United States.

Responsibilities

• Lead daily branch operations including vehicle registrations, titles, driver licensing, testing, cash handling and compliance.
• Supervise staff, set performance standards, coach and develop employees.
• Conduct regular staff meetings and one-on-ones; oversee onboarding and training.
• Maintain accountability and ensure accuracy, transparency, and high-quality customer service.

Skills

Customer Service Leadership

High-Volume Operations

Collaborative Team Leadership

Professional Judgment

Clear Communication

Problem Solving

Adaptability

Leadership Presence

Job description

The Maine Bureau of Motor Vehicles, Ellsworth branch, seeks a Motor Vehicle Branch Office Manager to supervise daily operations, lead a customer‑focused team, and ensure compliance with Title 29-A. This on‑site leadership role emphasizes accountability, staff development, and high standards of public service in a fast-paced environment.

With a focus on modernization and process improvement, the Manager will guide staff through system upgrades, set clear performance expectations, and maintain a