Public Service Assistant

Warren-Trumbull County Public Library; Warren (OH); On-site; USD 16,000 - 23,000; Part time

Benefits offered by this job

Health insurance with HSA

Life insurance

OPERS retirement

Paid holidays

Paid time off

EAP

Continuing education

Job summary

The Warren-Trumbull County Public Library invites applications for a Public Service Assistant in the Digital Services Division. This part-time position focuses on assisting users in the public computer lab and maker studio to maximize their library experience.

The role includes hands-on public service, circulation tasks, digital resources support, and customer-focused assistance for patrons of all ages and abilities. Flexible scheduling may be required.

Qualifications

• High school diploma or equivalent required.
• Proficiency in learning and using a wide range of computer programs, systems, and applications, with basic computer troubleshooting skills.
• Strong analytical and communication skills, with the ability to tailor information to each user's needs and level of understanding.
• Warm, welcoming demeanor, with patience and sensitivity in assisting library users of all ages and abilities.
• Ability to accurately handle financial transactions, including making change and balancing a cash drawer.
• Ability to work independently and follow written and verbal instructions.
• Ability to work a flexible schedule, including evenings, weekends, and other assigned hours as required.
• Ability to frequently lift, carry, push, or pull library materials and equipment weighing up to 40 lbs., with frequent walking and prolonged standing.
• Customer service experience highly desirable.

Responsibilities

• Provides welcoming, hands-on public service in the lab and maker studio, assisting users of all ages and abilities with equipment, software, and projects.
• Assists the public with public computers and online catalog terminals, troubleshoots minor hardware and software issues, and elevates issues for technical service as appropriate.
• Assists the public with printing, faxing, mobile printing, scanning, and public use photocopiers, and addresses machine problems.
• Assists the public with digital resources, including library apps, websites, platforms, and databases, on a variety of devices.
• Provides general information about library services, answers general reference and readers' advisory questions, and refers more advanced questions to librarians and associates.
• Registers borrowers, checks materials in and out, places holds, and collects payments.
• Applies and enforces library policies, maintains the appearance of the lab and maker studio, and keeps accurate records and statistics.
• May assist with the preparation and facilitation of library programming, community outreach, and program registration.

Skills

Customer service

Technical troubleshooting

Communication skills

Cash handling

Adaptability

Independent work

Education

High school diploma or equivalent

Tools

Public computer labs

Cash drawers

Job description

The Warren-Trumbull County Public Library is seeking a friendly, patient, and technology-minded team member to serve as a Public Service Assistant in the Digital Services Division. This part-time position helps library users of all ages and abilities make the most of the public computer lab and maker studio.

Position Summary

The Public Service Assistant provides public service (including circulation, general reference, and readers' advisory) in a public library, with a primary focus on assisting users in the public computer lab and maker studio.

Essential Duties and Responsibilities

• Provides welcoming, hands-on public service in the public computer lab and maker studio, assisting users of all ages and abilities with equipment, software, and projects.
• Assists the public with public computers and online catalog terminals, troubleshoots minor hardware and software issues, and elevates issues for technical service as appropriate.
• Assists the public with printing, faxing, mobile printing, scanning, and public use photocopiers, and addresses machine problems.
• Assists the public with digital resources, including library apps, websites, platforms, and databases, on a variety of devices.
• Provides general information about library services, answers general reference and readers' advisory questions, and refers more advanced questions to librarians and associates.
• Registers borrowers, checks materials in and out, places holds, and collects payments.
• Applies and enforces library policies, maintains the appearance of the lab and maker studio, and keeps accurate records and statistics.
• May assist with the preparation and facilitation of library programming, community outreach, and program registration.

Qualifications and Requirements

• High school diploma or equivalent required.
• Proficiency in learning and using a wide range of computer programs, systems, and applications, with basic computer troubleshooting skills.
• Strong analytical and communication skills, with the ability to tailor information to each user's needs and level of understanding.
• Warm, welcoming demeanor, with patience and sensitivity in assisting library users of all ages and abilities.
• Ability to accurately handle financial transactions, including making change and balancing a cash drawer.
• Ability to work independently and follow written and verbal instructions.
• Ability to work a flexible schedule, including evenings, weekends, and other assigned hours as required.
• Ability to frequently lift, carry, push, or pull library materials and equipment weighing up to 40 lbs., with frequent walking and prolonged standing.
• Customer service experience highly desirable.

Compensation

• Starting hourly rate: $14.24/hour
• Position is part-time, scheduled for 30 hours/week

Benefits

• Health insurance with employer HSA contribution
• Life insurance
• Ohio Public Employees Retirement System (OPERS):
  • 10% employee contribution, 14% employer contribution
• 13 Paid Holidays
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• Continuing Education Opportunities

Position will be open until filled.