Public Sector Customer Ops & Training Analyst (PNW)

RippleMatch Inc.; Clarkston (WA); On-site; USD 59,900 - 69,900; Full time

Benefits offered by this job

Medical and dental care benefits

401k

PTO

Parental leave

Bereavement leave

Job summary

Public Consulting Group LLC is seeking an individual for a customer service role focused on data analysis and training within their office in the western US. The ideal candidate should have strong analytical skills and a solid background in customer service, along with proficiency in MS Office products.

This position offers a competitive compensation range of $59,900 to $69,900 based on experience, and comes with benefits including medical, dental care, 401k, and paid time off.

Qualifications

• 3+ years working in office or corporate environment required, focusing on customer service.
• Experience with MS Office applications crucial.
• Some travel may be required.

Responsibilities

• Respond to inquiries and questions in a timely manner.
• Analyze and format data for reporting.
• Train clients on the use of project systems.
• Provide training and guidance to analysts.

Skills

Analytical skills

Excellent Communication skills

Time management

Attention to detail

Team collaboration

MS Office proficiency

Online training design

Education

High School diploma or equivalent

Bachelor’s degree (preferred)

Tools

MS Office

Job description

Public Consulting Group LLC is seeking an individual for a customer service role focused on data analysis and training within their office in the western US. The ideal candidate should have strong analytical skills and a solid background in customer service, along with proficiency in MS Office products.

This position offers a competitive compensation range of $59,900 to $69,900 based on experience, and comes with benefits including medical, dental care, 401k, and paid time off.