Remote Strategic Government Solutions CSM - Data & Adoption

Equifax, Inc.; United States; Remote; USD 105,000 - 130,000; Full time

Job summary

Equifax, Inc. is seeking a Customer Success Manager for Government Solutions to drive value realization and usage growth across government accounts. You will guide public sector agencies through implementation, deliver tailored training, and unlock insights from data analytics.

The role emphasizes cross-functional collaboration with sales, product, and technical support, with travel up to 50% to engage state agencies and ensure high retention and expansion.

Qualifications

• Bachelor's degree or equivalent work experience in a relevant field.
• 3+ years in enterprise customer success, strategic account management, or technical consulting.
• 1+ year supporting state government agencies preferred.
• Ability to coordinate across sales, product, and support teams.
• Proven project management with retention and adoption metrics.
• Travel up to 50% as part of the role.

Responsibilities

• Partner with State Account Executives to map agency objectives and drive adoption.
• Act as an SME for onboarding, integration planning, and enablement.
• Conduct value reviews to analyze data usage, optimize billing, and reduce churn.
• Lead cross-functional alignment with ops, engineering, and product teams.
• Develop automated data reporting workflows for stakeholder metrics.
• Support end-to-end account health and strategic planning.

Skills

Enterprise CS

Strategic account mgmt

Public sector

Cross-functional liaison

Project management

Travel up to 50%

Education

Bachelor's degree or relevant work experience

Tools

CRM software

Job description

Equifax, Inc. is seeking a Customer Success Manager for Government Solutions to drive value realization and usage growth across government accounts. You will guide public sector agencies through implementation, deliver tailored training, and unlock insights from data analytics.

The role emphasizes cross-functional collaboration with sales, product, and technical support, with travel up to 50% to engage state agencies and ensure high retention and expansion.