Public Sector Client Services Specialist

CLA (CliftonLarsonAllen); Denver (CO); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan

Job summary

CLA (CliftonLarsonAllen) in Denver is seeking a Client Services Coordinator to support high-volume customer communication across multiple government clients. You will handle billing-related inquiries, assist with ownership changes, and help prepare and mail bills while maintaining accurate records.

The role focuses on delivering excellent client support and will involve research with county assessors, processing payments, and assisting with notices.

Qualifications

• Minimum one year of customer service experience.
• Strong data entry skills.
• Familiarity with Accounts Receivable principles a plus.
• Call center experience a plus.
• High school diploma or equivalent required. Associates degree in customer service or business-related field a plus.

Responsibilities

• Handles a high volume of inbound and outbound calls. Comfortable working in a fast-paced environment.
• Serves as the first level of escalation for customer service inquiries on all billing service clients.
• Coordinates property ownership change requests, preparation of final billings, and new customer setups.
• Research ownership issues with the county assessor, maintains records and processes notes on customer accounts.
• Assists with preparation and mailing of customer bills, delinquent notices, collects and posts payments on account, assists with payment arrangements, and prepares shut-off notices.
• Assists with rate increases, preparation of consumption reports, water budgets, and mailing of newsletters.
• Prepares drafts of correspondence to support communications with residents and others.

Job description

CLA (CliftonLarsonAllen) in Denver is seeking a Client Services Coordinator to support high-volume customer communication across multiple government clients. You will handle billing-related inquiries, assist with ownership changes, and help prepare and mail bills while maintaining accurate records.

The role focuses on delivering excellent client support and will involve research with county assessors, processing payments, and assisting with notices.