Client Services Coordinator

CLA (CliftonLarsonAllen); Denver (CO); On-site; USD 29,000 - 47,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan

Job summary

CLA (CliftonLarsonAllen) in Denver is seeking a Client Services Coordinator to support high-volume customer communication across multiple government clients. You will handle billing-related inquiries, assist with ownership changes, and help prepare and mail bills while maintaining accurate records.

The role focuses on delivering excellent client support and will involve research with county assessors, processing payments, and assisting with notices.

Qualifications

• Minimum one year of customer service experience.
• Strong data entry skills.
• Familiarity with Accounts Receivable principles a plus.
• Call center experience a plus.
• High school diploma or equivalent required. Associates degree in customer service or business-related field a plus.

Responsibilities

• Handles a high volume of inbound and outbound calls. Comfortable working in a fast-paced environment.
• Serves as the first level of escalation for customer service inquiries on all billing service clients.
• Coordinates property ownership change requests, preparation of final billings, and new customer setups.
• Research ownership issues with the county assessor, maintains records and processes notes on customer accounts.
• Assists with preparation and mailing of customer bills, delinquent notices, collects and posts payments on account, assists with payment arrangements, and prepares shut-off notices.
• Assists with rate increases, preparation of consumption reports, water budgets, and mailing of newsletters.
• Prepares drafts of correspondence to support communications with residents and others.

Job description

Are you looking to join a dynamic, growing team that serves hundreds of local governmental agencies right here in Colorado? Nationwide, our 600 state and local government professionals serve more than 1,700 local, county, and state government agencies. The public sector has been a primary focus for us for more than 40 years. We work together as a team to provide stellar administrative and accounting services to these agencies and their customers.

CLA is looking for a team member in our Denver office to become a Client Services Coordinator. This role specializes in Customer Service that will support high-volume client communication, customer support, client inquiries, service coordination, phone/email correspondence for multiple clients across a variety of different government agencies. They will handle numerous customer service calls related to billings, property ownership changes, and more. The Client Services Coordinator role is a launchpad in a fast-paced, dynamic team with exciting growth potential for our clients and our people.

Customer Service Expertise

• Handles a high volume of inbound and outbound calls. Comfortable working in a fast-paced environment.
• Serves as the first level of escalation for customer service inquiries on all billing service clients.
• Coordinates property ownership change requests, preparation of final billings, and new customer setups.
• Research ownership issues with the county assessor, maintains records and processes notes on customer accounts.
• Assists with preparation and mailing of customer bills, delinquent notices, collects and posts payments on account, assists with payment arrangements, and prepares shut-off notices.

Client Support

• Assists with rate increases, preparation of consumption reports, water budgets, and mailing of newsletters.
• Prepares drafts of correspondence to support communications with residents and others.

Minimum Requirements

• Minimum one year of customer service experience.
• Strong data entry skills required.
• Familiarity with Account Receivable principles a plus.
• Call center experience a plus.
• High school diploma or equivalent required. Associates degree in customer service or business-related field a plus.

Our approach to compensation emphasizes collaboration and career growth. We pay competitive wages and view compensation as an investment in our people. Factors such as geography, experience, education, skills, and knowledge may impact position of pay within the range.

The compensation range for this position in Colorado is: $21.30 - $33.90

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Wellness at CLA

To support our CLA family members, we focus on their physical, financial, social, and emotional well-being and offer comprehensive benefit options that include health, dental, vision, 401k and much more.