Public Sector Claims & Analytics Analyst (Hybrid)

Great American Insurance Company; Ohio; Hybrid; USD 60,000 - 82,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Wellness plans

Parental leave

Adoption assistance

Tuition reimbursement

Paid time off & holidays

401(k) with company match

Employee stock purchase plan

Commuter benefits

Job summary

Great American Insurance Group’s Public Sector division seeks an Associate Business Analyst/Business Analyst to support claims administration, reporting, QA, and technology initiatives. The role collaborates across claims, operations, underwriting, and technology in a data-driven environment.

Local candidates will work from our Cincinnati headquarters on a hybrid schedule; remote candidates will be considered.

Qualifications

• Bachelor’s degree in risk management and insurance, business analytics, information systems, or related field, or equivalent experience.
• 1–4 years of experience in claims, insurance operations, business analysis, or related area.
• Understanding of insurance claims processes preferred; experience as claims professional is a plus.
• Strong analytical and critical-thinking skills with data evaluation and issue identification.
• Proficiency with Microsoft Excel and 365 applications; familiarity with ClaimCenter or similar system is a plus.

Responsibilities

• Support claim setup, updates, payment processing, and other claims administration activities in ClaimCenter.
• Provide backup coverage for critical claims operations and route requests appropriately.
• Coordinate claim reviews with internal claims staff and third-party admins.
• Produce and maintain recurring and ad hoc claims reports and loss runs.
• Analyze claims data for accuracy and coordinate corrections.
• Support ClaimCenter initiatives, enhancements, testing, and user communications.
• Identify opportunities to improve claims workflows and automate processes.
• Document procedures and workflows to promote consistency.
• Collaborate across Claims, Operations, Underwriting, and Technology on projects.

Skills

Analytical thinking

Collaborative

Adaptable

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Power BI

Tableau

Snowflake

AI tools

Process automation

Lean improvement

Job description

Great American Insurance Group’s Public Sector division seeks an Associate Business Analyst/Business Analyst to support claims administration, reporting, QA, and technology initiatives. The role collaborates across claims, operations, underwriting, and technology in a data-driven environment.

Local candidates will work from our Cincinnati headquarters on a hybrid schedule; remote candidates will be considered.