Public Safety Telecommunicators (Temporary) 2026 - 2027

The University of North Carolina at Pembroke; Pembroke (NC); On-site; USD 28,000 - 33,000; Part time

Job summary

UNC Pembroke is seeking temporary part-time Public Safety Telecommunicators for 2026–2027. Operators will handle 9-1-1 style calls, monitor campus security systems, and coordinate with campus police to ensure safety. A high school diploma or equivalent is required, with a valid NC driver’s license and NC DCI certification to be obtained within 90 days of employment.

Hours vary up to 32 per week. Potential candidates should be comfortable managing multiple tasks under pressure, maintaining logs,

Qualifications

• High School diploma or equivalency required.
• Must have valid NC driver's license.
• Must obtain North Carolina DCI Certification within 90 days of start.

Responsibilities

• Dispatch law enforcement and emergency resources via radio, phone, and alarm systems.
• Maintain accurate daily logs of Police & Public Safety activities and incident reports.
• Monitor campus CCTV and emergency notification systems; coordinate responses.
• Provide information to campus visitors and direct calls to appropriate personnel.
• Assist as receptionist and perform clerical duties as needed.

Job description

Public Safety Telecommunicators (Temporary) 2026 - 2027

Please see Special Instructions for more details.

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference will be required to provide a copy of their DD-214 to Human Resources on or before their hire date.
UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or national origin.

Position Information

Division

Division Finance and Administration

Department

Department Police & Public Safety

Working Title

Working Title Temporary Dispatchers 2026 - 2027

Vacancy Type

Vacancy Type Part-Time Temporary

Min T/E Requirements

High School diploma or equivalency and demonstrated possession of the competencies necessary to perform the work. Must have valid NC drivers license and obtain North Carolina DCI Certification within 90) days of work.

FTE

FTE .5

Recruitment Range

Anticipated Hiring Range

Number of vacancies

Number of vacancies 5

Position #

Position # SHUR04

FLSA Status

Months per year

Months per year 12

Work Schedule =e.g. 8-500

Work Schedule =e.g. 8-500 0 - 30 hours per week, flexible schedule

Work Schedule Type

Work Schedule Type Rotating Shift

Primary Purpose of Organization Unit

Primary Purpose of Organization Unit To ensure preservation of peace and public safety through various methods of providing and teaching work - shops to the campus community along with the enforcement of local policy , state and federal laws and by providing support and assistance to the Cam

Primary Purpose of Position

The responsibilities of the Telecommunications Operator include but not limited to, acting as the link between the public, Campus community and the Police; accurately relaying information to officers; answering calls for service via radio, telephone, emergency lines, alarm panels, and through person to person contact; providing general campus directions and information to visitors. Telecommunications are responsible for documentation of all activity related to UNC Pembroke Police Department regardless of its nature. Work involves receiving emergent and non-emergent calls, monitoring alarms,obtaining and relaying information, prioritizing calls/alarms and coordinating response procedures, dispatching appropriate public safety personnel, and maintaining public safety communications logs and databases. Positions are responsible for operating a host of complex telecommunications and computer equipment, including multi-line phone systems, multi-channel,police consoles, two-way radios, scanners, and Division of Criminal Information terminals. Work requires knowledge of applicable Federal Communications Commission rules and regulations, an understanding of public safety operations, and skill in the operation of telecommunications technology. These positions require the ability to multi – task and to remain calm and composed in high-stress situations. Positions maintain confidentiality and discretion in the course of conducting business; works individually and/or with others; and adapts to change and circumstances. Positions may require shift, weekend, holiday and/or overtime work.

Job Description

Dispatch law enforcement and other emergency resources, initiate notifications by established procedures, and document activities.
Telecommunicator must remain cognizant of pending calls and priorities, and be aware of the status and location of on-duty personnel at all times.
Monitor activities on campus by viewing the University closed circuit camera system and receiving notification from the emergency notification kiosks, answer emergency and non-emergency calls, assess the nature of emergencies to identify other services required and initiate appropriate response protocols as defined by accepted standards and policies for service originating from campus. Determine prioritization of calls when necessary and insure the proper response is initiated.
Maintain accurate daily logs of all Police & Public Safety Department related response activities to include incoming calls for service, alarm activations, emergency phone activations and routine system testing.
Maintain knowledge of all communications equipment and the skills in operation of such including Emergency and non-emergency phones, Closed Circuit Television Monitoring equipment and its maintenance and operation. Troubleshoot equipment malfunctions and make timely and appropriate notification of systems issues and submit repair work orders as necessary.
Provide an information point after normal business hours for University related questions. Provide assistance to walk-ins requesting assistance.
Employees may occasionally serve as receptionist and perform various other clerical duties. Other related duties may be assigned as necessary.
Ability to speak concisely and distinctly. Ability to efficiently receive and transmit messages while working under pressure. Ability to proficiently use a computer and keyboard to input information in a timely manner. Ability to make quick decisions while working under pressure.
Communication skills are critical in handling citizen complaints and receiving pertinent information by telephone. Must be able to maintain knowledge of the following in order to carry out assigned duties:
Federal Communication Rules and Regulations
State Law
UNCP Policy and Procedures
Criminal Information and Identification Section Rules and Regulations
Employee must know how to direct police, emergency/or other personnel to all locations on campus.
Applicant will be required to successfully complete all required to: obtain DCI terminal operator certification, complete required basic telecommunicator training, complete all departmental training requirements related to telecommunications duties and equipment, and all annual in-service training.
These are temporary part-time positions. The hours for the positions may range from 0 – 32 hours per week, depending on department needs. Varied schedule, to include days, nights, weekends, holidays, split shifts. ( We may wish to work an employee regular full-time hours, if needed.)

Management Preference

DCI / NCIC certification preferred

Lic or Certification required by statute or regulation

Valid Driver’s License, DCI operator certification

This position is subject to the successful completion of an employment background check. An employment background check includes a criminal background check, employment verification, reference checks, license verification (if applicable) and credit history check (if applicable). If hired, the candidate will be required to submit proof of eligibility to work in the United States. New employees are paid only by direct deposit to the financial institution of their choice. Candidates claiming Veterans Preference will be required to provide a copy of their DD-214 to Human Resources on or before their hire date.
UNC Pembroke is an Equal Opportunity Employer. The University prohibits discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities, and prohibits discrimination against all individuals based on their age, race, color, genetic information, religion, sex, sexual orientation, gender identity or national origin.