Public Safety Telecommunicator Training Specialist

City of Auburn, AL; Auburn (AL); On-site; USD 52,000 - 62,000; Full time

Job summary

City of Auburn, AL is seeking a Public Safety Telecommunicator Trainer to lead the communications division's training programs. The role reports to the Telecommunicator Administrator and focuses on developing curricula for new hires and ongoing education, while ensuring compliance with APCO, NENA, and state standards.

The position requires an associate degree and 3–5 years’ experience, plus certifications; duties include supervision when needed, record-keeping, and performance quality assurance

Qualifications

• Associate’s degree or equivalent required; 3–5 years of related experience.
• Experience planning, coordinating, and leading training in a public-safety setting.
• Knowledge of APCO/NENA standards and recertification requirements.

Responsibilities

• Develop, implement, lead, and maintain training for all new hires and the communication divisions continuing education program.
• Coordinate and maintain records of all training activities, certifications, and recertifications in accordance with APCO, NENA, and state standards.
• Conduct regular quality assurance and evaluation to ensure compliance with policies, protocols, and standards.
• Perform duties of a Public Safety Telecommunicator Supervisor when needed.
• Exercises direct supervision over assigned personnel.
• Performs other related job duties as assigned.

Skills

Leadership

Training development

Quality assurance

Communication

Public safety knowledge

Education

Associate’s degree or equivalent

3–5 years experience

Tools

Microsoft Word

Microsoft Excel

PowerPoint

Job description

City of Auburn, AL is seeking a Public Safety Telecommunicator Trainer to lead the communications division's training programs. The role reports to the Telecommunicator Administrator and focuses on developing curricula for new hires and ongoing education, while ensuring compliance with APCO, NENA, and state standards.

The position requires an associate degree and 3–5 years’ experience, plus certifications; duties include supervision when needed, record-keeping, and performance quality assurance