Public Safety QA Lead & Training Mentor

Montgomery County, PA; Eagleville (PA); On-site; USD 70,000 - 90,000; Full time

Job summary

Montgomery County, PA is seeking a Quality Analyst to continue the Division’s Quality Assurance and Improvement program for Telecommunicators. The role requires strong interpersonal and dialogue skills, self-motivation, organization, and a proactive approach to maintaining a positive working environment.

Education includes a high school diploma plus a bachelor’s degree in related fields; multiple APCO certifications are required or to be obtained.

Qualifications

• High school diploma or equivalent required.
• Bachelor’s degree in Public Safety Administration or Management, Emergency Management, Public Administration, Business Administration, Criminal Justice, Fire Science, or related field preferred.
• Equivalent combination of education and experience may be substituted.
• Must obtain APCO Public Safety Telecommunicator Certification, APCO Emergency Medical Dispatch Certification, APCO Fire Service Communications Certification, APCO Communications Training Officer Certification within six months.
• Must obtain ENP Certification within eighteen months.
• Must be able to obtain and maintain certifications required by Montgomery County and regulatory agencies.
• No criminal convictions that would prohibit access to criminal justice systems or hinder duties.
• Must possess valid driver’s license and reliable transportation.

Responsibilities

• Continue the Division’s Quality Assurance and Improvement program for Telecommunicators.
• Serve as the primary point of contact with employees during QA review conferences.

Skills

Leadership

Public speaking

Written communication

Training coaching

Organizational skills

Problem solving

Microsoft Office

Education

Bachelor's degree in Public Safety Administration

High school diploma or equivalent

APCO Certifications (Telecommunicator, EMS Dispatch, Fire Service Communications, Training Officer)

ENP Certification (within 18 months)

Valid driver’s license

Background check clearance

Tools

Microsoft Office Suite

Job description

Montgomery County, PA is seeking a Quality Analyst to continue the Division’s Quality Assurance and Improvement program for Telecommunicators. The role requires strong interpersonal and dialogue skills, self-motivation, organization, and a proactive approach to maintaining a positive working environment.

Education includes a high school diploma plus a bachelor’s degree in related fields; multiple APCO certifications are required or to be obtained.