Public Safety Telecommunicator Supervisor

Gila River Indian Community; Sacaton (AZ); On-site; USD 43,000 - 51,000; Full time

Benefits offered by this job

Vacation and sick leave

Medical, dental, vision benefits

Holidays and leave

Equal Opportunity Employer

Job summary

Gila River Indian Community seeks a Public Safety Telecommunicator Supervisor to lead the 9-1-1 center, dispatch emergency resources, and guide staff in CAD/RMS operations. The role demands quick, calm decisions under pressure and strong communication with police, fire, EMS, and the public.

Requires five years of 9-1-1 dispatch experience, one year of lead work, and a valid background check; Associate degree preferred.

Qualifications

• High school diploma or GED with 5 years of 9-1-1 dispatch experience.
• One year lead experience at the level of Public Safety Telecommunicator III.
• Associate degree preferred in Criminal Justice, Public Administration, Business Administration, Communications, or related field.

Responsibilities

• Supervise and direct 9-1-1 operations and personnel activities.
• Maintain CAD/RMS knowledge and ensure proper dispatch procedures.
• Train staff, resolve complaints, and address equipment or policy issues.
• Coordinate emergency responses and provide guidance to dispatchers.
• Prepare performance and training evaluations for subordinates.
• Handle investigations related to internal/external complaints.
• Perform other duties as assigned.

Skills

ACJIS/NCIC/ACIC

NG9-1-1 CAD/RMS

Public safety procedures

Supervision & training

Policy writing

MS Office proficiency

Oral & written communication

Decision making under stress

Emergency dispatching

Listening to calls

Team collaboration

Physical ability

Education

High school diploma or GED

5 years 9-1-1 dispatch experience

Lead experience in telecommunicator role

Associate degree preferred

Job description

Job Title: Public Safety Telecommunicator Supervisor

Closing Date: Open Until Filled

Job Number: 24-512

Job Type: Full-Time Regular

Department: Gila River Police Department

City: Sacaton, AZ

Location: 639 W. Seed Farm Road

Area of Interest: Public Safety

Salary/ Hourly Rate: $31.09 - $37.24 Hourly

Tribal Driving Permit Required: No

DISTINGUSIHING FEATURES OF THE CLASS:

The Public Safety Telecommunicator Supervisor is under general supervision of the Public Safety Communications Manager, the principal function of this position is to perform specialized work in managing the day-to-day operations and activities in the 9-1-1 communication center. This position provides leadership and direction to the communications staff, and is a major resource to dispatchers on technical issues, equipment operations, policies and procedures, and may handle special projects. The Public Safety Telecommunicator Supervisor must maintain a high knowledge of computer aided dispatch (CAD) systems and multi-channel radio/paging consoles, while acting quickly, efficiently, calmly, and accurately to dispatch and coordinate emergency responder resources and process incoming emergency calls if needed. This position exists to meet the needs of the community when calling for Police, Fire, EMS, or any other emergency services.

ESSENTIAL FUNCTIONS:

• Keep manager informed of all aspects of the operations of the 9-1-1 Communications Center including, but not limited to service complaints, personnel problems, equipment problems, major emergencies, etc.
• Assist manager in the development and implementation of agency goals, objectives, policies, and procedures.
• Ensure proper action is taken in the event of equipment failure; troubleshoot problems and determine who to call for problem solving.
• Directly supervise and perform a variety of front-line supervisory activities including, but not limited to: recommending the selection of staff, training subordinates, resolving minor work and personnel problems, scheduling of personnel, reviewing/approving employee electronic timesheets, investigating and resolving complaints/problems, and motivating and disciplining.
• Resolve customer inquiries and complaints in person, by phone and email concerning the Communications Section to explain unit functions, policies and procedures and provide information.
• Coordinate and assist in the training of new and current 9-1-1 communication employees which includes continuing education program for 9-1-1 communication employees; coordinate scheduled, mandated, or needed training to preserve up-to-date knowledge and skill for improved staff performance; provide in-service training and facilitates outside training as assigned.
• Perform investigations relating to internal and/or external complaints; make disciplinary recommendations and counsel subordinates as required.
• Complete and/or review annual performance, training, probationary, and/or promotional performance appraisals of subordinate personnel.
• Perform other related duties as assigned.

REQUIRED KNOWLEDGE, SKILL AND ABILITY:

• Knowledge of the Arizona Criminal Justice Information Systems (ACJIS), including the National Crime Information Center (NCIC) and the Arizona Crime Information Center (ACIC).
• Knowledge of NG9-1-1 phone equipment, CAD, RMS, and Motorola’s MCC7500 Radio Dispatch Counsels.
• Knowledge of Police, Fire and Emergency Medical Services operating procedures.
• Knowledge of State, Federal and Tribal statutes, laws and regulations related to the work unit.
• Knowledge of supervision and training methods and principles required to provide direction, assign tasks, evaluate performance and train staff.
• Ability to write standard operating procedures, policies, instructions and memos.
• Ability to operate computers and software (Microsoft Office, Word, Excel, Outlook, and PowerPoint.
• Ability to communicate orally and in writing with all levels of contacts, within and outside the department.
• Ability to exercise good judgment in the handling and prioritizing of calls within the department.
• Ability to effectively communicate and make decisions related to dispatching emergency vehicles under stressful work conditions.
• Ability to listen and retain information communicated in emergency calls.
• Ability to supervise and evaluate subordinates.
• Ability to establish and maintain effective working relationships with other employees, Community Officials and the public.
• Ability to perform all physical requirements of the position; agree to maintain a Drug-free workplace.

REQUIRED EXPERIENCE AND TRAINING:

• High School diploma or GED and five (5) years’ experience answering and routing 9-1-1 calls which includes dispatch public safety units in response to emergency assistance and (1) year lead experience at the level of a Public Safety Telecommunicator III.
• Associate’s degree from an accredited college or university in Criminal Justice, Public Administration, Business Administration, Communications, or closely related field is preferred.

ADDITIONAL REQUIREMENT:

• Must successfully pass a one (1) year probationary period.
• Must pass typing test with score of 45 wpm net and score an 80% on the designated testing process of the Gila River Police Department.
• Must have a valid Arizona Criminal Justice Terminal Operator Certification Level A.
• Must obtain and maintain certification in approved courses: Public Safety Telecommunicator, Cardiopulmonary Resuscitation, Fire Communications, NIMS ICs-100, ICs-200, and ICs-700.
• Must obtain within twelve (12) months of employment and maintain the following certification in the following approved courses: Advanced Law Enforcement, Advanced Fire Dispatching, Emergency Medical Dispatch, Communications Training Officer, NIMS ICs-300, ICs-400, and Communications Supervisor Training.
• Required to pass a criminal background check; which includes fingerprinting, polygraph test, and drug screening.

• Must be able to work rotating shifts, which includes weekends and holidays.
• Member of APCO and NENA, preferred.
• Tribal Operator’s permit can be required.

Supervisory, Hourly Position

Reports to Chief of Police or designee

BENEFITS:

The Gila River Indian Community offers a comprehensive benefits package, which includes; vacation, holiday, and sick leave as well as medical, dental, vision, life, short and long term disability benefits.

Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act (Title 25, U.S. Code, Section 472 and 473). The Gila River Indian Community is also committed to achieving the full and equal opportunity without discrimination because of Race, Religion, Color, Sex, National Origin, Politics, Marital Status, Physical Handicap, Age or Sexual Orientation. In other than the above, the Gila River Indian Community is an Equal Opportunity Employer.

If you are claiming Preference in one or more of the following categories please attach a copy of the required documentation to the completed Employment Application
Preference for Community Members (with proof of enrollment)
Preference for Native Americans (must meet membership requirement of a federally recognized Tribe.)
Preference point for Spouse of Community Member (with proof of spouse enrollment)
Preference point for Veteran (must meet statutory requirements)

HUMAN RESOURCES WILL NOT MAKE COPIES OF APPLICATIONS OR DOCUMENTS BEING SUBMITTED.