Public Safety Telecommunicator II

Gila River Indian Community; Sacaton (AZ); On-site; USD 35,000 - 42,000; Full time

Benefits offered by this job

Comprehensive benefits package

Vacation and sick leave

Medical, dental, vision, life

Job summary

Gila River Indian Community’s Gila River Police Department in Sacaton, AZ is seeking a Public Safety Telecommunicator II to operate CAD and multi-channel radios, dispatch emergency resources, and provide essential instructions to callers. This full-time role requires shift work, nights, weekends, and holidays, with a hourly pay range of $25.47–$30.72.

Applicants must have a High School Diploma or GED and two years in public safety dispatching, plus certifications and passing tests.

Qualifications

• High School Diploma or GED and two years of experience in public safety dispatching.
• Proficiency with CAD and radio dispatch systems; knowledge of CAD masking and messaging preferred.
• Ability to operate GPS and GIS tools and maintain accurate reference files.

Responsibilities

• Coordinate responses of multiple agencies and information between responders.
• Monitor on-scene status and dispatch additional resources as needed.
• Provide caller instructions to ensure safety until EMS arrival; handle emergency calls.
• Interview callers to determine nature and location of emergencies; use CAD rules.
• Dispatch fire, police, ambulance and other units via radio and CAD.
• Maintain calm communications with diverse callers and conduct safety checks.

Skills

Radio dispatch procedures

FCC rules and regulations

Police/Fire/EMS policies

Geography knowledge

Privacy and security requirements

Calm under stress

Read maps

Operate computer systems

GPS / GIS software

Interpersonal skills

Physical stamina / drug-free

Education

High School Diploma or GED

Tools

CAD systems

Geographical Information Systems (GIS)

Job description

Job Title: Public Safety Telecommunicator II

Closing Date: Open Until Filled

Job Number: 25-073

Job Type: Full-Time Regular

Department: Gila River Police Department

City: Sacaton, AZ

Location: 639 W. Seed Farm Road

Area of Interest: Public Safety

Salary/ Hourly Rate: $25.47 - $30.72 Hourly

DISTINGUISHING FEATURES OF THE CLASS:

The Public Safety Telecommunicator II (PST-II) performs specialized work in radio dispatching calls. The PST-II will also have advanced knowledge and abilities in receiving emergency telephone calls. Using highly technical computer aided dispatch systems (CAD) and multi-channel radio/paging consoles, PST-II’s must act quickly, efficiently, calmly, and accurately to dispatch and coordinate emergency responder resources and process incoming emergency calls. PST-II’s are expected to observe all local, state, and federal laws as well as established policies and guidelines that direct them in meeting department goals. This class is subject to shift work; ability to work nights, weekends and holidays is required.

ESSENTIAL FUNCTIONS:

• Coordinates the response of multiple agencies; and communication between response agencies.
• Monitors the status of on-scene responders and dispatches additional resources or support services as needed; and incoming radio messages.
• Analyzes and verifies information provided by telephone company computer databases.
• Provides instructions to the caller to help guard their safety as well as others at the scene; rendering medical aid to the sick and injured until the arrival of EMS.
• Interviews all emergency callers to determine the nature of the emergency, location of the incident, other related information and the need for dispatching of emergency assistance using a telephone switchboard according to established rules and procedures. Performs responder safety checks as required by guidelines.
• Dispatches fire units, police cruisers, ambulance and other necessary emergency and non-emergency vehicles in order to aid officers in the field or the general public in emergency or non-emergency situations using radio communication, text-telephones and computer aided dispatch (CAD) system.
• Responsible for the management of callers by keeping them calm and providing instructions to keep them safe, as well as others at the scene. Communicates with special needs callers; including callers from a diverse demographic background.
• Complete CAD masks and type messages to be used for future reference using information received from the teletype and radio or telephone conversations on a computer keyboard with speed and accuracy as the information becomes available to maintain accurate reference files.
• Determines appropriate emergency response jurisdiction and availability of nearest unit to dispatch; using incoming and outgoing radio transmission to monitor and track a unit as an ongoing process throughout the shift. Appropriately transfers or routes call for emergency services to outside jurisdictions.
• Make request for ambulances, tow vehicles, firefighting, sheriff, police and allied agency units and other emergency services to assist emergency personnel in the field using radio communications as requested or required by Officers or other emergency personnel.
• Conducts criminal history background checks and Department of Motor Vehicle inquiries; including confirming, locating and sending dispositions on individuals, vehicles, property and other items recovered by the agency in accordance with department policies and procedures.
• Maintains the NCIC/ACIC databases; by making entries, modifications, cancellations, and clearances of files
• Maintain daily operating log of incoming and outgoing transmissions to track and monitor different aspects of calls according to established rules.
• Performs janitorial duties of the Communications Center.
• Perform other related duties as assigned.

REQUIRED KNOWLEDGE, SKILL AND ABILITY:

• Considerable knowledge of radio transmission procedures to produce effective communications between two parties.
• Considerable knowledge of Federal Communications Commission rules and regulations governing operations of radio telephone transmission and reception within the State of Arizona.
• Knowledge of Police, Fire and Emergency Medical Services policies and procedures.
• Knowledge of Gila River Indian Community streets and areas, including geographical layout of operating districts.
• Knowledge of privacy and security requirements concerning release of information and confidentiality laws.
• Ability to remain calm in stressful situations while dealing with hostile, hysterical, or grieving callers.
• Ability to read maps, operate computer systems, Geographical Information Systems (GPS) and related software.
• Ability to establish and maintain effective working relationships with other employees, Community Officials and the general public.
• Ability to perform all physical requirements of the position; agree to maintain a Drug-free workplace.

REQUIRED EDUCATION/EXPERIENCE:

High School Diploma or GED and two (2) years of experience in public safety dispatching.

ADDITIONAL REQUIREMENTS

• Must successfully pass a one (1) year probationary period.
• Must pass typing test with score of 45 wpm net and score an 80% on the designated testing process of the Gila River Police Department.
• Must maintain a valid Arizona Criminal Justice Terminal Operator Certification.
• Must maintain certification in the following approved courses; NIMS IC-100 & NIMS-700.
• Must obtain and maintain certification in approved courses: Public Safety Telecommunicator, Cardiopulmonary Resuscitation, Advanced Law Enforcement, Advanced Fire Dispatching and Emergency Medical Dispatch within six (6) months of hire date.
• Required to pass a criminal background check; which includes fingerprinting, polygraph test, and drug screening.

Non-Supervisory, Hourly Position

Reports to Chief of Police or designee

BENEFITS:

The Gila River Indian Community offers a comprehensive benefits package, which includes; vacation, holiday, and sick leave as well as medical, dental, vision, life, short and long term disability benefits.

Preference in filling vacancies is given to qualified Indian candidates in accordance with the Indian Preference Act (Title 25, U.S. Code, Section 472 and 473). The Gila River Indian Community is also committed to achieving the full and equal opportunity without discrimination because of Race, Religion, Color, Sex, National Origin, Politics, Marital Status, Physical Handicap, Age or Sexual Orientation. In other than the above, the Gila River Indian Community is an Equal Opportunity Employer.

If you are claiming Preference in one or more of the following categories please attach a copy of the required documentation to the completed Employment Application

• Preference for Community Members (with proof of enrollment)
• Preference for Native Americans (must meet membership requirement of a federally recognized Tribe.)
• Preference point for Spouse of Community Member (with proof of spouse enrollment)
• Preference point for Veteran (must meet statutory requirements)

HUMAN RESOURCES WILL NOT MAKE COPIES OF APPLICATIONS OR DOCUMENTS BEING SUBMITTED.