Real-Time 911 Intelligence Dispatcher

Charleston co.; Woodstock (SC); On-site; USD 36,000 - 47,000; Full time

Job summary

Charleston County is seeking a Police Public Safety Communications Specialist to support operations by gathering real-time data during 911 incidents and assisting responders with critical situational awareness.

The role requires a high school diploma (associate preferred) and 5+ years in public safety communications. Candidates must pass background, physical, and CJIS training, and complete tactical dispatch training within one year of hire.

Qualifications

• High school diploma or the equivalent.
• Associate Degree preferred in Criminal Justice, Public or Business Administration, or Liberal Arts.
• 5 years or more of experience as a Public Safety Telecommunicator, Law Enforcement Officer or First Responder.
• Must have no felony convictions; misdemeanors will be evaluated on a case-by-case basis and disposition information must be provided.
• Pass a background investigation including driving record, employment history, employment, education, and training verification, illegal conduct (drug use, etc.), and reference check.
• Pass a pre-employment physical and psychological evaluation.
• Be able to successfully complete Level IV CJIS Security Awareness Training within 6 months of date of hire and maintain the certification.
• Be able to successfully complete tactical dispatch training within one year of the date of hire and maintain the certification.

Responsibilities

• Assist Call Takers and Dispatchers in responding to 911 incidents by quickly querying aggregation tools and gathering, assessing, and providing real-time tactical information.
• Provide support to Operations for calls for service at an unknown location by taking over responsibility for those calls, performing searches of various databases and social media, and conducting phone pings and emergent disclosure requests when requested, while continuously updating first responders and Operations for situational awareness.
• During critical incidents, disseminate notifications and situation reports to the appropriate parties. In the event of an activation, provide support to the EOC.
• Prepare reports and products as requested by user agencies and command staff.
• Maintain awareness of 911helpme.com, 911 calls, critical incidents in order to connect related information and provide additional support when necessary.
• This is an essential position and required to report for departmental activations.
• Performs other duties or assumes other responsibilities as apparent or assigned.

Skills

Analytical skills

Decision making

Self-directed

Team oriented

Communication skills

Attention to detail

Education

High school diploma or equivalent

Associate Degree preferred in Criminal Justice, Public or Business Administration, or Liberal Arts

Tools

CJIS Security Awareness Training

Tactical Dispatch Training

Job description

Charleston County is seeking a Police Public Safety Communications Specialist to support operations by gathering real-time data during 911 incidents and assisting responders with critical situational awareness.

The role requires a high school diploma (associate preferred) and 5+ years in public safety communications. Candidates must pass background, physical, and CJIS training, and complete tactical dispatch training within one year of hire.