Public Safety Telecommunicator Emergency Dispatcher

North Dakota Adjutant General; Bismarck (ND); On-site; USD 31,000 - 60,000; Full time

Benefits offered by this job

Hiring bonus

Health insurance

Retirement plan

Paid time-off

Job summary

North Dakota Adjutant General seeks a Public Safety Telecommunicator / Emergency Dispatcher at Fraine Barracks, Bismarck, ND. The role answers emergency calls, assesses needs and dispatches responders under stressful conditions.

Expect a 16-week rotating schedule with day/night blocks, a strong benefits package, and a $4,000 hiring bonus. Starting salary is shown as $4,436/month, with annual compensation around $52,323, DOE.

Qualifications

• Typing speed of at least 40 words per minute.
• Certification in NCIC, CPR, and EMD within six months of employment.
• Background check, drug screen and hearing test required.

Responsibilities

• Answering 911 and state emergency calls and dispatching services.
• Assessing situations quickly and coordinating law enforcement, fire and medical response.
• Rotating 16-week schedule with four 12-hour shifts and four days off.

Skills

Typing 40 wpm

NCIC certification

CPR certification

EMD certification

Education

Two years college coursework in criminal justice or related field

One year dispatch or emergency services experience

Two years office support/clerical experience

Tools

NCIC system

Job description

Position: Public Safety Telecommunicator / Emergency Dispatcher

Position #: 2 positions (506-5628 & 506-28969)

Job ID #: 3033853

Department: Office of the Adjutant General – State Emergency Communication Center

Location: Fraine Barracks, Bismarck, ND

Starting Salary: $4,436/month – $52,323/annual (DOE) Position is eligible for a $4,000 hiring bonus

Status: Regular, Full-Time

Applications Accepted Through: 11:59 p.m. on July 29, 2025

At State Radio, we stand by our mission to provide around-the-clock 911 emergency dispatch services that deploy federal, state, and local first responders to protect lives and property. We are looking for a candidate who identifies with this mission and has a passion for serving the citizens in our great state as a Public Safety Telecommunicator / Emergency Dispatcher.

As a North Dakota State Agency, the Office of the Adjutant General (OTAG) is committed to providing team members with a strong and competitive total rewards package to support you, your health and your family. OTAG offers rewarding and impactful work opportunities, a full range of employee benefits including a fully paid family health insurance plan, generous retirement plan, paid time-off, career growth, flexible work schedules, infant-friendly policies, and much more!

Please use our calculator to see the value of our total rewards package.

SUMMARY OF WORK:

Are you looking for a new, challenging and rewarding career that allows you to save lives and help the citizens of North Dakota during emergency situations?

As our Public Safety Telecommunicator / Emergency Dispatcher, you will be the first line of emergency response by answering incoming 911 and 1-800 state emergency incoming calls for the designated areas throughout the State of North Dakota. Duties include receiving emergency and non-emergency calls from the public, quickly assessing the situation, determining the appropriate response, and dispatching emergency services such as law enforcement, fire department units, or medical response teams while maintaining a calm and professional demeanor under often stressful conditions.

You will work rotating shifts based on a 16-week cycle where each team member works four (4) 12-hour shifts and then has four (4) days off. Each four-day shift will alternate between days and nights, which provides ample time adjustment between day and night shifts. (Some employees have compared this to getting an annual salary for working six months of the year.)

BASIC QUALIFICATIONS:

Applicants must be legally authorized to work in the United States. OTAG will not provide sponsorship.

Applicants with felony convictions will not be considered due to the nature of this position.

Applicants must pass an extensive background check, drug screen, and hearing test upon being provided a conditional offer of employment.

Team members must live within 30 minutes of the work location.

MINIMUM QUALIFICATIONS:

Requires one of the following:

• Two (2) years of college coursework in criminal justice, psychology, counseling, nursing, or other closely related field.
• One (1) year work experience as a public safety telecommunicator / 911 dispatcher, paramedic / EMT, firefighter, law enforcement officer, correctional officer, or other emergency communications dispatch or switchboard experience.
• Two (2) years work experience performing office support, clerical, secretarial, or customer service duties that involved multi-tasking and communicating with the public.

Applicants must be able to type a minimum of 40 words per minute and are required to obtain certification by the National Crime Information Center (NCIC), Cardio-Pulmonary Resuscitation (CPR), and Emergency Medical Dispatcher (EMD) within six (6) months of employment.

Successful completion of the interview process, reference checks, background investigation and pre-employment drug and hearing tests.

PREFERRED QUALIFICATIONS:

Preference will be given to those who have at least one year of experience in an emergency services capacity or similar industry.

About Team ND

“Far and away the best prize life offers is the chance to work hard at work worth doing.” – Theodore Roosevelt

More than 7,500 talented, hard-working people across sixty-three agencies have come together as Team North Dakota. At Team ND, we are driven to succeed through gratitude, humility, curiosity and courage. Our purpose is to empower people, improve lives, and inspire success. Join us in being legendary.

Equal Employment Opportunity

The State of North Dakota and this hiring agency do not discriminate on the basis of race, color, national origin, sex (including sexual orientation and gender identity), genetics, religion, age or disability in employment or the provisions of services and complies with the provisions of the North Dakota Human Rights Act.

As an employer, the State of North Dakota prohibits smoking in all places of state employment in accordance with N.D.C.C. Sect. 23-12-10.