Human Services Dispatcher (Part Time and Full Time)

South Dakota State Government; Pierre (SD); On-site; USD 22,000 - 26,000; Full time

Job summary

The Department of Social Services / Human Services Center in Yankton, SD is seeking a communications dispatcher to monitor, relay, and disseminate information across telephones, radios, and paging systems for staff and patients. This full-time role primarily works nights, weekends, and holidays, with additional part-time shifts as needed.

Ideal candidates will operate switchboards, manage radio and paging equipment, and handle calls with calm, clear communication.

Qualifications

• Experience operating a telephone switchboard or similar communications console.
• Familiar with radio communication systems and paging procedures.
• Knowledge of radio codes, procedures, and etiquette.
• Experience with emergency notification systems and basic IT software.

Responsibilities

• Answer telephones and operate radio, paging equipment, and computers.
• Type quickly and accurately.
• Follow protocols based on situations; assess door access when needed.
• Maintain visitor logs and shift handoff records.
• Work independently and manage irregular hours, including nights, holidays, and weekends.

Skills

Switchboard operation

Two-way radio

Radio codes & etiquette

Emergency notification system

Basic computer operations

Stress & conflict management

Job description

Job ID: 37937

Agency: Department of Social Services / Human Services Center

Location: Yankton, SD

Salary: $16.68 Hourly, depending on qualifications

Pay Grade: D

Closing Date: Open Until Filled

Both Full-Time and Part-time positions available with the Human Services Center. For more information on the Human Services Center, please visit https://dss.sd.gov .

Summary:

This position monitors, relays, and disseminates information received through the communication network (telephones, radios, and paging system) of the Human Services Center by providing prompt and accurate information to maintain communications with medical/clinical staff, security staff, and other staff and to facilitate the safety and security of and customer service to patients, visitors, and staff.

The full-time position primarily works nights, including holidays and weekends, but may vary according to needs of facility.

The part-time position primarily works pm hours, including holidays and weekends, but may vary according to needs of facility.

The Ideal Candidate Will Have:

• telephone switchboard console operation;
• two-way radio communications systems;
• radio codes, procedures, and etiquette;
• emergency and fire notification system;
• basic computer operations, including Microsoft software;
• stress and conflict management techniques.

Ability to:

• answer telephones, operate radio and paging equipment and computers;
• type quickly and accurately;
• initiate appropriate protocols based on different situations;
• determine appropriateness of unlocking magnetic locked security doors throughout the facility;
• multitask;
• organize and prioritize workload;
• manage time effectively;
• locate and use reference sources;
• follow instructions;
• listen and be patient with callers;
• speak using good clarity, tone, volume, syntax, grammar, and inflection/modulation;
• read multiple computer terminals and printouts quickly and accurately;
• accurately remember oral and written information;
• maintain various visitor logs, code books, and a shift pass down book;
• deal tactfully and establish and maintain effective working relationships with coworkers, agency employees, and the general public;
• remain calm in tense or emergency situations;
• make logical decisions and exercise good judgment;
• work independently;
• work irregular hours including holidays and weekends.

This position is eligible for Veterans' Preference per ARSD 55:10:02:08.

Successful applicant(s) will be required to undergo a background investigation. An arrest/conviction record will not necessarily bar employment.

NCRC: If you possess a National Career Readiness Certificate, please submit the certificate with your application. For more information on how to acquire a National Career Readiness Certificate contact a South Dakota Department of Labor and Regulation Job Service Office. A certificate is not necessary to be considered.

The State of South Dakota does not sponsor work visas for new or existing employees. All persons hired will be required to verify identity and eligibility to work in the United States and complete an Employment Eligibility Verification, Form I-9. The State of South Dakota as an employer will be using E-Verify to complete employment eligibility verification upon hire.

The State of South Dakota offers $0 premium employee health insurance option plus eleven paid holidays, generous vacation and sick leave accrual, dental, vision, and other insurance options, and retirement benefits. You can view our benefits information here . This position is a member of Class A retirement under SDRS.

South Dakota Bureau of Human Resources and Administration Telephone: [phone] Email: [e-mail] http://bhr.sd.gov/workforus

'An Equal Opportunity Employer'