PUBLIC SAFETY TELECOMMUNICATOR - 911 DISPATCHER

Seminole County Sheriff's Office; Sanford (FL); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated Public Safety Telecommunicator to join their team. This role involves operating a state-of-the-art 911 emergency communications system and ensuring seamless dispatch of emergency services. The ideal candidate will possess strong communication skills, a calm demeanor under pressure, and the ability to type accurately while managing multiple tasks. This position offers the chance to make a significant impact in the community by responding to emergencies and providing critical support to first responders. If you thrive in a fast-paced environment and are committed to public safety, this opportunity is perfect for you.

Qualifications

• Must obtain State of Florida 911 Public Safety Certification within one year.
• Ability to communicate clearly and handle emergency situations.

Responsibilities

• Receive and route emergency and non-emergency calls.
• Maintain communication with law enforcement and emergency units.

Skills

Communication Skills

Typing Skills

Emergency Response Skills

Problem-Solving Skills

Education

High School Diploma or GED

Tools

Computer Aided Dispatch System

Job description

The Seminole County Sheriff's Office is now accepting applications for the position of PUBLIC SAFETY TELECOMMUNICATOR - 911 DISPATCHER.

This position performs routine technical work in the operation of enhanced 911 emergency communications system and computer aided dispatch system.

REQUIRED DOCUMENT

Each applicant must complete a NOTARIZED Background Investigation Waiver. Failure to submit this document will disqualify your application. The waiver must be notarized and submitted with the pre-screen application. A link for the form has been provided in red above.

Applications must be submitted before the closing date of May 6, 2025.

Note: Listed functions, duties, responsibilities and skills are not intended to be all-inclusive and the employer reserves the right to assign additional responsibilities as deemed necessary for the operational efficiency of the Sheriff's Office.

• Receives all incoming telephone calls for emergency law enforcement, fire, and rescue services for unincorporated Seminole County and designated cities and routes call to the proper authority, including processing Telecommunication Device for the Deaf (TDD) calls.
• Receives incoming non-emergency calls and routes to the proper authority or provides caller with requested information.
• Receives complaints over the telephone; secures appropriate information from the caller; refers complaint via computer system to the dispatcher for processing.
• Maintains communications with all law enforcement and other emergency units operating within the boundaries of Seminole County.
• Monitors, receives and broadcasts calls on multiple radio frequencies; dispatches required units according to established procedure.
• Relays information and messages to field personnel as required; responds to inquiries from field personnel as to vehicle license tags, driver's license information, vehicle registrations, warrants, names, criminal histories, and special services information such as wrecker services, technicians, and K-9 support. Enters, retrieves, and cancels information in the County, State, and National computer systems.
• Performs routine clerical functions as assigned; maintains various division logs, records, and reports as assigned; utilizes cross-reference materials and documents for transmittal of accurate locations.
• May serve in the capacity of Communications Training Officer as assigned.
• Performs all other duties as assigned or required.

Minimum Requirements:

• High School Diploma or GED.
• Must be able to type 30 correct words per minute. A typing test is required as part of the pre-screening process.
• Must obtain a State of Florida 911 Public Safety Certification within one (1) year.
• Must obtain and maintain FCIC/NCIC and CPR certification within six (6) months of employment.
• Internal applicants must have completed the Seminole County Sheriff's Office one (1) year probationary period.
• Must possess and maintain a valid Florida Driver’s License.

Regular and prompt attendance is mandatory in the performance of an employee's duties for this position, to include scheduled work hours, and required training activities, calls for mandatory overtime needs and calls for service during times of an emergency.

Extensive knowledge of county geography; of telephone answering techniques, radio dispatching policies and procedures; of governmental agencies and community service agencies at a sufficient level to direct callers to the appropriate authority.

Ability to communicate verbally in a distinct, clear, concise, controlled, and pleasant manner in a wide variety of circumstances with good diction in a well-modulated voice.

Ability to type at sufficient speed to accurately complete information for computer aided dispatch system; to simultaneously communicate, interprets communications, and enters data into a computer terminal with speed and accuracy; to understand oral and written instructions; to react quickly and calmly in a variety of life threatening and emergency situations; to sit for long periods of time; to wear department issued headset equipment; to work any shift; to handle irate and hysterical callers in a calm, courteous, and professional manner; to work under stress and to exercise discretion and independent judgment in a variety of situations; to establish and maintain effective working relationships with co-workers, supervisors, and an economically and ethnically diverse general public.

WORKING CONDITIONS

The work environment for this position is in a high volume call center. The incumbent generally performs work in a sedentary position and the wearing of a headset is required. Incumbents may be exposed to information that may be violent in nature. The incumbent may be required to work any schedule that fulfills the needs of the position.

PHYSICAL ATTRIBUTES REQUIREMENTS

Mobility: Frequent sedentary work; constant use of a computer.

Visual: Constant overall vision; constant color perception, constant eye-hand coordination; constant depth perception; frequent reading/close-up work; constant field of vision/peripheral.

Dexterity: Frequent repetitive motion and reaching; Foot and hand coordination.

Hearing/Talking: Constant requirement to hear normal speech; constant hearing on telephone and radio; ability to hear faint sounds; constant talking on telephone/radio.

Emotional/Psychological: Potential telephone contact with hostile individuals; exposure to emergency situations; may be exposed to trauma, grief and death; frequent public contact; decision-making and concentration.

Special Requirements: Ability to behave respectably and with utmost integrity even when off duty. Shift work (days or nights) with rotating days off including working weekends, nights, holidays, and/or overtime; may be required to respond for any critical incident, manmade or natural.

Classified Position

Please direct any questions to:

Brenda Angel
Seminole County Sheriff's Office
Human Resources Division
100 Eslinger Way
Sanford FL 32773
[e-mail]
[phone]