Public Safety Telecommunicator

The University of North Carolina; Corona (CA); On-site; USD 33,000 - 40,000; Full time

Job summary

A leading university is seeking a Public Safety Telecommunicator to handle emergency and non-emergency calls and support public safety operations. This full-time, permanent role involves receiving and processing calls, dispatching personnel, and maintaining communications records. Ideal candidates will have a high school diploma and possess strong communication and multitasking skills, as well as experience in telecommunication.

Qualifications

• High School diploma and sufficient experience to demonstrate ability to work under pressure.
• Previous experience as a Public Safety Dispatcher with 1 year of experience.
• Ability to effectively use and maintain telecommunication equipment.

Responsibilities

• Receives and responds to emergency and non-emergency calls.
• Dispatches and coordinates responses of public safety agencies.
• Monitors and operates radio console and computer equipment.

Skills

Ability to work under pressure

Attention to details

Education

High School diploma or equivalent

Tools

Telecommunication equipment

Computer systems

Job description

Please see Special Instructions for more details.

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write ‘see resume’ on your application when completing the job duties section.

This position is being reopened to attract a larger candidate pool. If you have already applied for this position, you do not need to reapply as your application is still valid.

Position Information

General Information

Vacancy Open to

Vacancy Open to All Candidates

Employment Type

Employment Type Permanent - Full-time

If time-limited, note appointment end date

Hours per week 40

Months per year

Months per year 12

Position Number

Position Number 010211

NC Salary Grade Equivalency

NC Salary Grade Equivalency GN05

Classification Title

Classification Title Public Safety Telecommunicator - Journey

Working Title

Working Title Public Safety Telecommunicator

Salary Range

Salary Range $33,540 - $39,634

Anticipate Hiring Range $33,540 - $39,594

FLSA Status

FLSA Status Non Exempt

Division

Division Business Affairs

Department

Department Safety & Security (Adm)

Work Unit

Work Unit Police and Public Safety

Work Schedule

Varies

This position is being reopened to attract a larger candidate pool. If you have already applied for this position, you do not need to reapply as your application is still valid.

Primary Purpose of Position

Performs technical communications work in support of public safety operations. Receives emergent and non emergent calls, monitors alarms, obtains and relays information, prioritizescalls/alarms and coordinates response procedures, dispatches appropriate public safety personnel, and maintains public safety communications logs and databases.

Minimum Preferred Qualifications:

High School diploma and sufficient experience to demonstrate ability to work under pressure.
Journey level requires an additional one year of experience.

University Preferred Qualifications:

High School diploma or equivalency and one year experience as a public safety telecommunicator.

• Responds to emergency and non-emergency calls for assistance and information.
• Provides dispatch and communication support services for police (including rangers), fire, emergency, and related services.
• Operates a multi-line telephone console system, alerting system, and LiveSafe
• alerting system Translate information to the appropriate codes.
• Determines and assigns the level of priority of the call and enter the data into a
• computer-aided dispatch system for radio dispatch purposes.
• Performs crisis intervention services, ask vital questions to ensure the caller
• Transfers Fire and Medical needs to appropriate dispatch centers.
• Monitors and operates a radio console and computer equipment.
• Receives and responds to a variety of emergency and non-emergency services and complaints.
• Asks questions to interpret, analyze and anticipate the caller’s situation as to
• resolve problems, provide information, dispatch emergency services, or refer
• callers to other agencies.
• Dispatches and coordinates the responses of public safety agencies.
• Identify appropriate number and type of equipment or apparatus to dispatch.
• Enters and modifies information into local, state and national computer databases.
• Monitors and responds to a variety of technical systems and alarms.

Other Work Responsibilities

• Other duties as assigned by the Chief of Police or Designee.

Departmental Preferred Experience, Skills, Training/Education

• Previous experience as a Public Safety Dispatcher with 1 year of experience.
• Experience in the performance of general telecommunications duties, including emergency call response, dispatching police, medic, and fire to assist.
• Ability to perform effective under pressure; and understanding of all policy and procedures,
• Ability to effectively use and maintain telecommunication equipment and the ability to effectively perform telecommunications duties.
• Proficiency with computer systems such as Microsoft; Google Suite with ability to learn other computer programs/systems.
• Strong attention to details.

Necessary Licenses or Certifications

Requires certification as a Division of Criminal Information computer operator or the ability to achieve certification within 45 days of employment.

Some positions may require Basic Telecommunicator Certification in accordance with the provisions of the North Carolina Criminal Justice Training and Standards Commission or the ability to achieve certification within one year of employment.

Work Location

Work Location Police & Public Safety

Posting date 04/14/2025

Closing date 06/30/2025

Proposed Hire Date

Proposed Hire Date 07/14/2025

Contact Information

Special Notes to Applicants

• The finalist will be subject to a Criminal Background Check and/or a Motor Vehicle Report
• The Search Committee will not contact references without first verifying permission with the finalist.
• Please ensure your application reflects the knowledge, skills, abilities, and experiences to support your answers to the supplemental questions.
• Do not write ‘see resume’ on your application when completing the job duties section.

This position is being reopened to attract a larger candidate pool. If you have already applied for this position, you do not need to reapply as your application is still valid.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

• * How did you hear about this employment opportunity?
  • UNC Charlotte Website
  • HERC Job Board
  • Inside Higher Education
  • Circa (formerly known as Local JobNetwork)
  • Another Website
  • Agency Referral
  • Advertisement/Publication
  • Personal Referral
  • Other
• Where did you learn about this posting?

  (Open Ended Question)

• * How many years of Public Safety Dispatcher experience do you have as it relates to this position?
  • Less than 1 year
  • 1 - 3 years
  • 3 - 5 years
  • 5 - 8 years
  • 8 -10 years
  • 10 + years
• * Do you have experience with both Microsoft and Google Suite applications? Is so, please indicate which and the associated applications as well as your level of experience (beginner, intermediate, advanced).

  (Open Ended Question)

• * Do you have experience using and maintaining telecommunication equipment as it relates to the position you are applying to?
  • Yes
  • No
  • Knowledge with limited experience
  • Knowledge of with no direct experience
Required Documents
• Resume / Curriculum Vitae
• Cover Letter / Letter of Interest
Optional Documents
• Contact Information for References
9201 University City BlvdCharlotte, NC 28223