Public Safety Telecommunicator

Westwood; Westwood, Northern (MA, KY); Hybrid; USD 65,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Long-term disability insurance

On-site fitness facility

Education reimbursement

Job summary

The Town of Westwood seeks a full-time Public Safety Telecommunicator to answer 911 and non-emergency calls and to coordinate dispatch for police, fire, EMS and other town services from a state-of-the-art Public Safety Communications Center.

Duties include operating NextGen CAD, prioritizing calls, dispatching resources, monitoring radio frequencies and equipment, handling public inquiries, and processing licensing or registrations.

Qualifications

• High school diploma or equivalent; Associate's degree preferred; 1 year in a customer-service role with the public.
• Ability to read and write English proficiently; pass a background check and drug screen.
• Must be able to work nights, weekends and holidays as required.

Responsibilities

• Operates CAD system (NextGen) and other dispatch systems.
• Establishes priorities and dispatches appropriate resources.
• Monitors radio frequencies and equipment in the center.
• Answers inquiries from and provides information to the public.
• Disseminates licensing and registration applications.

Skills

Customer service

Communication skills

English literacy

Education

High school diploma or equivalent

Associate's degree preferred

Tools

NextGen 911

Public safety CAD system

Priority Dispatch EMS

Job description

The Town of Westwood seeks a full time Public Safety Telecommunicator to answer 911 and non-emergency calls as well as to perform public safety dispatch functions for the Town. The successful candidate will receive information from the public and other agencies to coordinate a prompt and efficient response to requests for police, fire, emergency medical services, and other town services. Work is performed in a state-of-the-art Public Safety Communications Center.

Duties include the following:

• Operates software-based (currently NEXGEN) computer-aided dispatch (CAD) system as well as multiple other systems
• Establishes priorities of calls for service, and dispatches the appropriate number and type of resources to address the need
• Monitors all radio frequencies in the communications center
• Monitors and maintains all equipment within the communications center
• Answers inquiries from, and provides information to the public
• Disseminates various types of applications concerning licensing or registrations

Minimum requirements:

High school graduate or equivalent, Associate’s degree preferred, plus one year of experience in a customer service position dealing with the general public, computers and administrative duties, or any equivalent combination. Ability to read and write English proficiently and interpret and apply guidelines as necessary. Must successfully pass a background investigation, including review of state and FBI records, as well as a drug screen. Must be able to work nights, weekends, and holidays as required by their assigned schedule or as needed by the department. This position is deemed “essential” and employees must be able to report to work as required regardless of weather or any other adverse conditions. Hold-over overtime and mandatory staffing is possible for this position.

The following qualifications are preferred, but not required :

• NextGen 911
• Priority Dispatch Emergency Medical Dispatch
• CPR

What we offer:

• Full-time, benefit-eligible position, with an annual salary range of $64,832 - $82,762 ($33.31 - $42.52 per hour) + 6% Night Differential and overtime eligibility
• Paid time off, health, dental, life, and long-term disability insurance, as well as flexible spending and deferred compensation plans
• Access to on-site fitness facility, paid training, and education reimbursement opportunities

Applicants with experience encouraged to apply. Flexibility in starting pay, and time off accrual rates available based on experience.

The Town of Westwood is an equal opportunity employer