911 & Public Safety Dispatcher

Town-of-Westwood; Westwood (MA); On-site; USD 65,000 - 83,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Long-term disability

On-site fitness facility

Education reimbursement

Paid time off

Job summary

The Town of Westwood seeks a full-time Public Safety Telecommunicator to answer 911 and non-emergency calls and coordinate dispatch for police, fire and EMS. Work in a state-of-the-art Public Safety Communications Center with multi-system oversight.

Preferred candidates hold an Associate’s degree and have at least one year in customer service; willingness to work nights, weekends, and holidays is required. Must pass background check and drug screen.

Qualifications

• High school diploma required; Associate’s degree preferred.
• Minimum one year of customer service experience.
• Ability to read/write English proficiently and follow guidelines.

Responsibilities

• Operate CAD system and other dispatch tools.
• Prioritize calls and dispatch appropriate resources.
• Monitor radio frequencies in the center.

Skills

Customer service

English literacy

Attention to detail

Education

Associate's degree

Job description

The Town of Westwood seeks a full-time Public Safety Telecommunicator to answer 911 and non-emergency calls and coordinate dispatch for police, fire and EMS. Work in a state-of-the-art Public Safety Communications Center with multi-system oversight.

Preferred candidates hold an Associate’s degree and have at least one year in customer service; willingness to work nights, weekends, and holidays is required. Must pass background check and drug screen.