Public Safety Telecom Specialist — Tuition & PTO

Main Line Health; Ardmore (PA); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

Tuition reimbursement up to $6,000 per

Paid time off up to 120 hours/year

Employee discounts

Free employee parking

Job summary

Main Line Health in Radnor, PA is seeking a Public Safety Telecom Specialist to serve as the first point of contact for safety and security resources. The role requires handling high volumes of emergent and non-emergency calls, dispatching resources, and monitoring critical systems with confidentiality and professionalism.

The position involves operating alarm and CCTV systems, maintaining RMS records, and coordinating emergency activations while adhering to established procedures.

Qualifications

• Minimum of five years of customer service and/or call center experience preferred.

Responsibilities

• Answer a high volume of emergent and non-emergency telephone calls.
• Dispatch public safety resources to reported incidents.
• Monitor alarm systems, facility access, and CCTV.
• Manage incident communications and documentation in RMS.
• Initiate emergency activations for affected facilities and personnel.

Skills

Customer service

Call center

Education

High School diploma or equivalent

Job description

Main Line Health in Radnor, PA is seeking a Public Safety Telecom Specialist to serve as the first point of contact for safety and security resources. The role requires handling high volumes of emergent and non-emergency calls, dispatching resources, and monitoring critical systems with confidentiality and professionalism.

The position involves operating alarm and CCTV systems, maintaining RMS records, and coordinating emergency activations while adhering to established procedures.