Public Safety Telecom Spec.

Main Line Health; Ardmore (PA); Vor Ort; USD 52.000 - 68.000; Vollzeit

Benefits dieser Stelle

Tuition reimbursement up to $6,000 per

Paid time off up to 120 hours/year

Employee discounts

Free employee parking

Zusammenfassung

Main Line Health in Radnor, PA is seeking a Public Safety Telecom Specialist to serve as the first point of contact for safety and security resources. The role requires handling high volumes of emergent and non-emergency calls, dispatching resources, and monitoring critical systems with confidentiality and professionalism.

The position involves operating alarm and CCTV systems, maintaining RMS records, and coordinating emergency activations while adhering to established procedures.

Qualifikationen

• Minimum of five years of customer service and/or call center experience preferred.

Aufgaben

• Answer a high volume of emergent and non-emergency telephone calls.
• Dispatch public safety resources to reported incidents.
• Monitor alarm systems, facility access, and CCTV.
• Manage incident communications and documentation in RMS.
• Initiate emergency activations for affected facilities and personnel.

Kenntnisse

Customer service

Call center

Ausbildung

High School diploma or equivalent

Jobbeschreibung

Could you be our next Public Safety Telecom Spec. in Radnor, PA?

Position

Public Safety Telecom Specialist

Shift

40hrs (7:00am - 3:00pm) Monday - Friday, working every other weekend and rotating holidays.

Experience

Minimum of five years of customer service and/or call center experience preferred

Why work as a Public Safety Telecom Spec. with Main Line Health?

Make an Impact!

The Telecommunicator-Specialist is the first point of contact for external inbound calls and internal requests for safety and security resources. The Specialist receives and processes all requests and transactions in a professional, expedient, efficient, customer-focused, and confidential manner using the provided policy, procedures, systems, and technology. The Specialist answers a high volume of emergent and non-emergency telephone calls, dispatches public safety resources to reported incidents, provides relevant information to callers, and routes calls to the appropriate parties. The Specialist utilizes established technology and systems to monitor alarm systems, facility access, closed circuit television (CCTV) monitoring and the health of mission critical equipment (i.e., generators etc. ); manage incident communication and documentation using records management system (RMS); and initiate emergency activations for affected facilities and personnel.

Develop and Grow Your Career!

Invest in furthering your education by seeking certifications or advanced degrees by taking advantage of our Tuition Reimbursement! This position is eligible for up to $6,000 per year based on your Full-Time status.

Get Involved!

Patients, Patients’ Families, Physicians & their staff, Public safety officers and supervisors, Department managers, Visitors, Employees, Vendors, Community Members, Law enforcement, EMS, and fire agencies

Position-Specific Benefits Include

• The Specialist develops constructive and cooperative working relationships within the department / organization and maintains those relationships while producing quality and quantitative results in an environment focused on diversity, respect, and inclusion. Like our patients, the Main Line Health Family encompasses a wide range of backgrounds and abilities. Just as each of our patients requires a personalized care plan, each of our employees, physicians, and volunteers, bring distinctive talents to Main Line Health. Regardless of our unique design, we all share a purpose: providing superior service and care.

• You are eligible for up to 120 hours of paid time off per year.
• We also offer a number of employee discounts to various activities, services, and vendors...
• And employee parking is always free!

Education

High School diploma or equivalent required

Licensures/Certifications

None required Acquire and maintain the APCO Public Safety Telecommunicator 1 (PST-1) certification