Public Safety Technician- 911 Dispatcher

Southfield, City of (MI); Southfield (MI); On-site; USD 47,000 - 65,000; Full time

Job summary

The City of Southfield seeks a qualified individual for the position of 911 Dispatcher within the Police Department. This role involves receiving emergency calls, dispatching necessary services, and implementing crisis intervention strategies. Candidates will undergo a comprehensive selection process including a written exam, background investigation, and physical evaluation. The position offers a competitive salary and benefits package while requiring flexibility for shift work, including nights and holidays.

Benefits

Excellent benefit package including medical, dental, and vision

Uniforms provided

Qualifications

• One year of relevant work experience in public service or high volume call centers preferred.
• Valid driver’s license; no felony convictions.

Responsibilities

• Receive and prioritize incoming emergency and non-emergency calls.
• Evaluate information to dispatch police and emergency services.
• Perform crisis intervention and maintain composure under stress.

Skills

Voice and speech characteristics

Communication skills

Crisis intervention

Decision-making

Education

High school diploma or equivalent

Tools

Computer Aided Dispatch (CAD) system

Job description

Please check your email inbox, spam and junk folders for important communication regarding your hiring status. If you unsubscribe from emails, you will not receive notices to schedule interviews and testing.

The selection process will include the completion of a City of Southfield application, a review of the applicant's qualifications, driving record and criminal history check, a mandatory written examination (3 hours), and an oral board interview. Selected candidates will be subject to a level 4background investigation, and must successfully pass a psychological evaluation and physical exam prior to employment. Each step of the process must be passed before the applicant will be moved to the next step.

CLASSIFICATION: PST/911 Dispatcher - Southfield Police Department

Salary: $47,056 - $64,815; plus $1.50 per hour for every hour worked as a Dispatcher

Excellent benefit package, including medical, dental, vision, retirement, holidays, vacation, and more. Uniforms provided.

Lateral Pay: Candidates with current or prior work experience as a 9-1-1 Dispatcher will be considered for additional compensation up to $55,935 based on current certifications, qualifications, and length of service.

**Southfield Dispatch is a 24-hour, 7-day a week operation including nights, weekends, and holidays. You will be required to work overtime, even mandatory overtime and must have flexibility/availability for emergency call back or overtime.***

• Receive and prioritize incoming emergency and non-emergency calls, complaints, and inquiries from the public.
• Evaluate the information and dispatch police, fire, and emergency medical assistance.
• Perform crisis intervention with distraught callers when necessary.
• Use good judgment and common sense in making decisions and maintain composure during extremely stressful situations.
• Operate communications equipment including computers, radios, and telephones.
• Full-time shift work--including days, afternoons, midnights, weekends, and holidays.
• Mandatory unscheduled overtime may be required, depending on staffing.
• Performs other duties as assigned.

***Southfield Dispatch is a 24-hour, 7-day a week operation including nights, weekends, and holidays. You will be required to work overtime, even mandatory overtime and must have flexibility/availability for emergency call back or overtime.***

• High school diploma or equivalent.
• One (1) year of relevant work experience serving the public or in a high volume call center environment. Prefer previous experience at a 9-1-1 communications center; or any equivalent combination of experience and training which provides the required knowledge, skills, and abilities.
• Possess voice, speech characteristics (e.g. tone and diction), language and communication skills suitable for telephone and radio operations.
• Current expertise or ability to learn to operate Computer Aided Dispatch (CAD) system and other office equipment.
• Prefer candidates with the ability to type 30 w.p.m.
• Must be able to read and interpret maps.
• Valid driver’s license and must meet the City of Southfield driving record standards.
• Must haveNO felony convictions and no record of serious misdemeanor convictions.

The selection process will include the completion of a City of Southfield application, a review of the applicant's qualifications, driving record and criminal history check, a written examination, and an oral board interview. Selected candidates will be subject to an extensive background investigation, and must successfully pass a psychological evaluation and physical exam prior to employment. Each step of the process must be passed before the applicant will be moved to the next step.

City of Southfield Driving Standards link: City of Southfield

Applicants who meet the minimum requirements will be notified by email to attend an orientation and testing. Applicants must maintain all minimum requirements and certifications while waiting for consideration for employment. Names of the successful candidates will remain eligible for consideration for nine months from placement on the eligibility list.This announcement is only a summary of the position, its duties, job requirements, and compensation. Further information is available from the Human Resources Department. The City of Southfield does not discriminate in its employment or any other programs or activities on the basis of sex, race, color, age, height, weight, marital status, national origin, religion, arrest record, physical or mental disability, family status, sexual orientation, gender identity or any other protected category. We provide reasonable accommodation for qualified individuals with a disability if requested.Individuals with special needs who may require assistance with the application process should contact the Human Resources Department at [phone] [e-mail] auxiliary aids or services are needed. Reasonable advance notice is required.AN EQUAL OPPORTUNITY EMPLOYER M/F/V/H, DRUG-FREE WORKPLACE