Public Safety Support Engineer - 24/7 Critical Systems

Nice-0a1ef543

Hoboken (NJ)

On-site

USD 85,000 - 110,000

Full time

6 days ago

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Job summary

NiCE is seeking a skilled Support Engineer to join the Public Safety team supporting the NYC 911 Logging and Recording Solution. You will deploy, maintain, and support mission-critical public safety technologies that enable reliable emergency communications and recording capabilities.

The role works with deployment teams, R&D, support leadership, and customer stakeholders to ensure successful operation, maintenance, and enhancement of logging and recording systems across the NYC Public

Qualifications

Bachelor’s degree in Science, Technology, or a related field preferred.
Experience in customer support in public safety or mission-critical environments.
Strong technical and communication skills under pressure.
Hands-on Windows Server and virtualization experience (VMware/Hyper-V).
Experience with PowerShell scripting and AD administration.

Responsibilities

Provide 1st-3rd line engineering support for NYC Public Safety Logging and Recording Solution.
Provision, deploy, patch, and upgrade NRX/NIR platforms including Inform, TT911, and IP Recording.
Collaborate with deployment teams for rollouts and upgrades.
Define maintenance schedules and health monitoring procedures.
Respond to customer issues during 24/7 on-call rotations.
Document troubleshooting activities and configurations.