Public Safety Software Support Specialist

Mark43; United States; Remote; USD 55,000 - 75,000; Full time

Job summary

Mark43 is seeking a software support professional to serve first responders and civilian staff across email, phone, and chat, delivering timely help and clear guidance. You will troubleshoot, replicate issues, and escalate to engineering and project management, while contributing to testing of new features and maintaining a solid knowledge of the product suite.

Ideal candidates have at least two years of software support experience, strong communication, and familiarity with Zendesk/JIRA and

Qualifications

• Minimum of 2 years of professional experience in software support.
• Strong organizational skills, ability to multitask, and clear written and oral communication.
• Working knowledge of issue tracking systems (Zendesk and/or JIRA) and proficiency in Microsoft Office & Google Suite.

Responsibilities

• Provide excellent customer support to first responders and civilian staff via email, phone, and chat.
• Troubleshoot and replicate software issues, escalating them to engineering and project management teams.
• Assist in testing new features and maintaining a strong working knowledge of the product suite.

Skills

Written and verbal communication

Multitasking

Organizational skills

Customer support experience

Empathy and user-focus

Tools

Zendesk

JIRA

Microsoft Office

Google Suite

Job description

Mark43 is seeking a software support professional to serve first responders and civilian staff across email, phone, and chat, delivering timely help and clear guidance. You will troubleshoot, replicate issues, and escalate to engineering and project management, while contributing to testing of new features and maintaining a solid knowledge of the product suite.

Ideal candidates have at least two years of software support experience, strong communication, and familiarity with Zendesk/JIRA and