Public Safety (Security) Lead Officer - Armed

aah; Milwaukee (WI); Sur place; USD 35 000 - 52 000; Plein temps

Résumé du poste

Advocate Health in Milwaukee, WI is seeking a Public Safety Officer to provide security services on a 3rd shift (11pm–7am) with rotating weekends and holidays. The role emphasizes professionalism and a customer-service approach while enforcing safety policies and maintaining equipment and reports.

Responsibilities include shift leadership, incident review, emergency response, de-escalation, and liaison with law enforcement to ensure a safe hospital environment.

Qualifications

• CHSO certification must be obtained within two years of appointment.
• Armed Guard License may be required for NC teammates.

Responsabilités

• Provides security services with a customer-service approach, focusing on professionalism and safety.
• Inspires confidence with a professional appearance and demeanor while enforcing safety rules.
• Provides front line shift leadership for Public Safety Officers and manages incident documentation.

Formation

Security Officer Healthcare Certification (CHSO) — IAHSS

Armed Guard License (NC)

Description du poste

Department:

11926 Aurora Sinai Medical Center - Public Safety

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

3rd Shift 11pm-7am

Full-time

Rotating weekends and some holidays may apply

Pay Range:

$25.30 - $37.95

Major Responsibilities:

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• Provides front line shift leadership for Public Safety Officer 1 & 2 routine and emergency responsibilities. Prioritizes and assigns tasks to accommodate shifting demands and resource pressures. Confirms shift work documentation in the electronic record. Reviews and approves all shift incident reports. Conduct shift briefings to ensure accurate communication and handoff.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)
• Provides a secure and safe work environment by monitoring officer compliance with policies, procedures, and processes. Schedules public safety staff, ensures daily work and assignments are appropriately covered, ensures PTO is equitably offered and scheduled, and reviews timecards for accuracy.
• Makes decisions regarding the dispositions of apprehension/arrest cases. Refers the most complex issues to leadership.
• Rounds on internal customers and attends their meetings to monitor customer satisfaction and service delivery.
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Coordinates emergency response planning and practice with other Departments and Units. Ensures that after action reviews accomplished and documented.
• Performs initial performance coaching and acts as a resource to correct or improve individual performance. Participates in annual performance evaluations. Recommends/submits recognition of officer performance to leadership.
• Serves as the primary internal trainer for the Department. Assigns preceptors for probationary officers and monitors their orientation, onboarding, and assessment, compiles feedback, maintains training records, trains competencies for all officers. Prepares lesson plans for officers that do not meet training expectations. Serves as a field instructor when assigned, maintains instructor level certifications, and provides training in accordance with standards.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. "STOP the BLEED"), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
• Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.
• Completes patrolling with a community-oriented approach.

Licensure, Registration, and/or Certification Required:

Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.

For North Carolina teammates, an Armed Guard License issued by NC Private Protective Services maintained through training and competency assessments.

For Illinois teammates: Firearm Owners Identificati