Public Safety Officer I - Armed (PSO)

aah; Wheeling Township (IL); Hybrid; USD 32,000 - 47,000; Full time

Job summary

Advocate Condell Medical Center in Libertyville, IL seeks a Public Safety Officer I - Armed for 2(8) shifts and 2(12) shifts with hybrid schedule. Pay range is $22.90–$34.35 per hour, with rotating weekends and some holidays. Requires IL FOID and TASER certification within 90 days.

Responsibilities include patrols, de-escalation, incident investigations, and liaison with law enforcement. High school diploma or GED and 1 year of relevant experience are required.

Qualifications

• High school diploma or GED required.
• 1 year of security, public safety or customer service experience.
• Valid driver’s license required.
• Certified in Conducted Energy Weapon (TASER) use within 90 days of hire.

Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion.
• Performs routine interior and exterior patrols to ensure safety and security.
• Prevents, responds to, and investigates workplace violence.
• Liaises with law enforcement and first responder agencies.
• Assists with exterior traffic and crowd control.
• Completes patrolling with a community-oriented approach.

Skills

Customer service

Professional appearance

De-escalation techniques

Observation skills

Communication

Education

High school diploma or GED

FOID card (Illinois)

CHSO certification

Job description

Department: 11926 Advocate Condell Medical Center - Public Safety

Status: Full time

Benefits Eligible: Yes

Hou rs Per Week: 40

Schedule Details/Additional Information: 2(8)s 2200-0600 or 2(8)s 1400-2200 and 2(12)s 1800-0600

Rotating weekends

Some holidays

Pay Range: $22.90 - $34.35

It's More Than a Job, It's a Calling!

Position: Public Safety Officer I - Armed

Location: Condell Medical Center; Libertyville, IL.

Full Time; 2nd/3rd shift hybrid

(~(2) 8-hour shifts of either 2200-0600 OR 1400-2200, and (2) 12-hour shifts of 1800-0600

Major Responsibilities

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. "STOP the BLEED"), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.
• Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.
• Completes patrolling with a community-oriented approach.

Licensure, Registration, and/or Certification Required

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
• For North Carolina teammates, an Armed Guard License issued by NC Private Protective Services maintained through training and competency assessments.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)
• For Illinois teammates, must meet State of IL Department of Financial and Professional Regulation licensing requirements and able to obtain a Firearm Control Card (FCC) for Proprietary Personnel within 90 days of hire.
• A valid driver's license issued by the Division of Motor Vehicle.
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.

Education Required

High school graduate or GED

Experience Required

Typically requires 1 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property

Knowledge, Skills & Abilities Required

An above average level