Senior Public Safety Officer

aah; Oshkosh (WI); On-site; USD 32,000 - 47,000; Full time

Job summary

Advocate Health Oshkosh Public Safety is seeking a Full-time Security Officer for 2nd shift (3:00 PM–11:00 PM), Sunday–Thursday, 40 hours/week. The role emphasizes customer service, professional appearance, and vigilant safety across our facilities.

Requires a high school diploma or GED and 4 years in security or related fields, plus healthcare-security certification within two years. Responsibilities include patrols, incident reporting, de-escalation, emergency response, and training support.

Qualifications

• High school diploma or GED is required.
• Typically requires 4 years of experience in security, public safety, or customer service.
• Must obtain healthcare security certification within two years of appointment.

Responsibilities

• Provides security services with a customer-service approach and professional demeanor.
• Performs interior and exterior patrols, enforces safety rules, and conducts risk assessments.
• Responds to emergencies, documents incidents, and coordinates with leadership and responders.
• Assists with de-escalation and use of force when necessary, and supports training of staff.
• Maintains liaison with departments, police and first responders to uphold safety standards.

Skills

Customer service mindset

Observation skills

De-escalation techniques

Communication skills

Team collaboration

Education

High school diploma or GED

Job description

Department:

11926 AMC Oshkosh: Fond du Lac Campus - Public Safety

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Fulltime, 1.0 FTE (80hrs bi-weekly) Hours: 2nd shift (1500-2300) Schedule: Sunday-Thursday, each week. Holiday work as scheduled.

Pay Range:

$22.90 - $34.35

Major Responsibilities:

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service- oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary ( e.g. conducted electrical weapon (CEW), handcuffing .)
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Assists as a training resource for the Department. Serves as the preceptor for probationary officers and implements their orientation, onboarding, and assessment, compiles feedback, maintains training records for the department, trains competencies for all officers. Prepares lesson plans for officers that do not meet training expectations. Serves as a field instructor when assigned, maintains instructor level certifications, and provides training in accordance with standards.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. "STOP the BLEED"), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist , and vehicular assistance .
• Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.
• Completes patrolling with a community-oriented approach.

Licensure, Registration, and/or Certification Required:

• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.
• A valid driver's license issued by the Division of Motor Vehicle.
• For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.
• For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)
• Certified in Conducted Energy Weapon (e.g. TASER) use within 90 days of hire and periodically thereafter.
• Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course

Education Required:

• High school graduate or GED

Experience Required:

Typically requires 4 years of experience in a security, related public safety, or customer service area that includes experiences in responding to emergent situations and identifying and resolving issues that pose a potential risk to patients, visitors, teammates and/or property.

Knowledge, Skills & Abilities Required