Public Safety Officer I - Armed (PSO)

aah; Chicago (IL); On-site; USD 32,000 - 47,000; Full time

Benefits offered by this job

Benefits eligible

Second shift

Job summary

Advocate Health seeks a professional Public Safety Officer I - Armed at AMG Imani Village in Chicago, IL. This full-time role on the 2nd shift requires strong customer service, rapid incident response, and a calm, professional security presence across patient areas.

Responsibilities include patrols, incident investigations, de-escalation, and collaboration with law enforcement. Requires CHSO/FOID/CCW certifications and flexible scheduling.

Qualifications

• Excellent customer service and communication skills.
• Ability to respond appropriately to security and safety incidents.
• Reliable attendance and professionalism.
• Must be flexible with scheduling and accommodate shift changes.

Responsibilities

• Provide security with a customer-service approach, maintaining professionalism and compassion.
• Maintain a visible security presence throughout the facility.
• Perform interior and exterior patrols, inspect for hazards and ensure safety.
• Assist patients, visitors and staff with information, directions and help.
• De-escalate conflicts and respond to emergencies and calls for service.
• Coordinate with law enforcement and respond to incidents per policy.
• Maintain training standards in radio, de-escalation, CPR and use of force equipment.

Skills

Customer service

Communication skills

Observation skills

Flexibility

Reliability

Job description

Department

11948 AMG Admin - Public Safety: Southern IL

Status

Full time

Benefits Eligible

Yes

Hours Per Week

40

Schedule Details/Additional Information

Public Safety Officer - AMG Imani Village

Location: AMG Imani Village

901 E. 95th St., Chicago, IL 60619

Schedule:

• Tuesday - Friday: 1:00 PM - 8:30 PM
• Saturday: 8:00 AM - 8:30 PM
• Off: Sunday and Monday

Position Summary

AMG Imani Village is seeking a professional and dependable Public Safety Officer to provide a safe and secure environment for patients, staff, visitors, and property. The ideal candidate will possess strong customer service, communication, and observation skills while maintaining a visible security presence throughout the facility.

Requirements

• Excellent customer service and communication skills
• Ability to respond appropriately to security and safety incidents
• Reliable attendance and professionalism
• Must be flexible with scheduling and willing to accommodate shift and/or location changes based on operational needs

Pay Range

$22.90 - $34.35

It's More Than a Job, It's a Calling!

Position: Public Safety Officer I - Armed

Location: AMG Imani Village; Chicago, IL.

Full Time; 2nd Shift

Tuesday - Friday: 1:00 PM - 8:30 PM

Saturday: 8:00 AM - 8:30 PM

Off: Sunday and Monday

Major Responsibilities

Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.

Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.

Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.

Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.

Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)

Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.

Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.

Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.

Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.

Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.

Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. \"STOP the BLEED\"), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.

Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance.

Utilizes Interview and Interrogation tactics to uncover information about incidents that have occurred.

Completes patrolling with a community-oriented approach.

Licensure, Registration, and/or Certification Required

Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role. Recertification is not required.

For North Carolina teammates, an Armed Guard License issued by NC Private Protective Services maintained through training and competency assessments.

For Illinois teammates: Firearm Owners Identification Card (FOID) issued by the Illinois State Police.

For Wisconsin teammates: Concealed Carry Weapon (CCW) license issued by the Department of Justice (DOJ)

For Illinois teammates, must meet State of IL Department of Financial and Professi