Public Safety Officer

Museum of Science; Boston (MA); On-site; USD 24,796 - 28,929; Full time

Job summary

The Museum of Science in Boston is seeking a Public Safety Officer to maintain a safe, secure environment across our campus and garage facilities. You will patrol, monitor CCTV, respond to incidents, and support crowd management during events.

The role requires vigilance, teamwork, and the ability to act quickly under pressure. Candidates should have at least six months of security/public safety experience and a commitment to excellent guest service.

Qualifications

• 6 months+ experience in Security and/or Public Safety
• Ability to patrol and monitor premises and respond to incidents
• Strong customer service orientation and teamwork

Responsibilities

• Participates in staff meetings and trainings on Crisis Management Plan and emergency procedures
• Responds promptly to incidents to minimize safety threats
• Operates CCTV (CCure 9000 & Victor Client) and garage systems to ensure security and smooth access
• Documents incidents with detailed reports using iTrak
• Monitors traffic and assists guests with parking and entry/exit
• Performs other duties as assigned by Manager

Skills

Aggressiveness / Proactivity

Calm under pressure

Empathy & Support

Tenacity & Conflict Resolution

Security experience

Tools

CCTV monitoring tools

Garage access control systems

Job description

Innovation and creativity come from the unique perspectives of a diverse staff. We value your perspective.

Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world’s largest science centers and New England’s most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum’s singular location connecting Boston and Cambridge puts us at the junction of some of the world’s most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and living our vision for a world where science belongs to each of us for the good of all of us.

Why We Need You

The Public Safety Officer is responsible for maintaining a safe and secure environment by being alert to potential threats through patrols and electronic surveillance, responding to emergency incidents, disturbances, and requests for assistance in accordance with the Crisis Management Plan and department policies and procedures. Responsible for maintaining smooth operation of garage entry and exit process, providing excellent customer service with garage operational issues and taking immediate and effective action to minimize service disruptions to staff, interns, volunteers, contractors, or guests.

What You’ll Accomplish

Participates in regularly scheduled staff meetings and trainings to ensure working knowledge of the Crisis Management Plan and proficiency in all emergency procedures to effectively respond to threats to the safety and security of staff, guests, and property. Emergency incidents include but are not limited to bomb threats, fire, natural disasters, power or equipment failure, lost children, medical incidents, disorderly persons or disturbances, robbery or other violent acts, and animal escapes.

Successfully participate in mandatory trainings including Management of Aggressive Behavior, CPR/1st Aid/AED for Adults, Children and Infants, Blood Borne Pathogens, and Crowd Manager to comply with state and federal regulations and effectively execute emergency procedures during incident response.

Patrols Museum to ensure the safety & security of staff, volunteers, interns, guests, and property; being alert to potential threats and taking appropriate action in accordance with the Crisis Management Plan and departmental policies and procedures.

Expeditiously responds to all incidents, disturbances or requests for assistance, including but not limited to those noted above, to minimize potential threats to the safety and security of staff, volunteers, interns, guests and property. Compiles detailed incident reports to maintain documentation of incident response and outcome.

Thoroughly documents incident response and activities using the iTrak report writing program, conducting limited investigations as needed in order to compile accurate and detailed information.

Operates and monitors CCure 9000 & Victor Client CCTV to monitor access and security alarms to effectively respond to alarms and ensure a safe and secure environment.

Operates and monitors Skidata garage system to ensure smooth garage entry and exit process including but not limited to assisting guests at payment kiosks and entry/exit and troubleshooting hardware and software issues.

Monitors garage and driveway activity to ensure efficient entry & exit and takes appropriate action including but not limited to closing the garage to incoming traffic, working with State Police to control traffic, and assisting guests with alternate parking arrangements.

Perform other work related duties as required by Manager.

Schedule: Tuesday-Saturday (12am-8am)

What We’re Looking For (Competencies)

• Aggressiveness / Proactivity: Acts without being told what to do. Brings new ideas to the company. Moves quickly and takes a forceful stand without being overly abrasive.
• Calm under pressure: Maintains stable performance when under heavy pressure or stress.
• Empathy & Support: Cares for others' well-being and development. Provides feedback and celebrates team success.
• Tenacity & Conflict Resolution - At times, this individual will face challenges rolling out either new systems, implementing new internal policies or in making procedural changes.
• The ideal candidate will have at least 6 months experience previously working in a Security and/or Public Safety capacity.

How We Work-Our Values

Mission-Focused: We inspire a lifelong love of science in everyone.

Audience-Driven: Everything we do begins with the people we serve.

Innovative: We are curious, take smart risks, share responsibility, and own outcomes.

Generous: We offer time and energy towards common goals.

Salary Range

$18 - $21 USD

The Museum of Science is fully committed to Equal Employment Opportunity and to attracting, retaining, developing and promoting the most qualified employees without regard to their race, gender, color, religion, sexual orientation, national origin, age, physical or mental disability, citizenship status, veteran status, or any other characteristic prohibited by federal, state or local law. We are dedicated to providing a work environment free from discrimination and harassment, and where employees are treated with respect and dignity.