Public Safety Officer (Full Time, Days)

National Police; Miami, Northern (FL, KY); Hybrid; USD 38,000 - 46,000; Full time

Job summary

National Police in Florida is seeking a dedicated Security Officer to protect hospital facilities, grounds, and offsite locations. You will work under the Shift Supervisor and Manager, patrolling, securing doors, and responding to alarms and incidents with professionalism.

The role demands strong customer service, bilingual communication in English (Spanish preferred), and compliance with CPI and AED requirements.

Qualifications

• AED and CPI certifications or equivalents are required within specified timeframes.
• State of Florida Driver’s License with clean driving record.
• FL Security D License required within 90 days.
• Complete NCH Security Training within 6 months of hire.

Responsibilities

• Patrol and secure hospital buildings and grounds per policy.
• Escort visitors and staff to designated areas.
• Respond to alarms and emergency codes promptly.
• Maintain logs and daily activity reports.
• Assist clinical staff with CPI protocols as needed.
• Conduct fire watches and AED checks on schedule.
• Report safety hazards and incidents per hospital standards.

Skills

AED

CPI credential

Customer service

English communication

Spanish bilingual

Security awareness hospital

Basic computer proficiency

Education

High school diploma or equivalent

IAHSS certification preferred

Tools

MS Word

MS Excel

Job description

Job Summary

Polices hospital buildings, grounds, and offsite locations to prevent fire, theft, vandalism and to prevent injury and accidents. Works under the direction of the Shift Supervisor and the Manager.

Job Specific Duties

• Adheres to attendance policy, guidelines, and expectations as outlined ensuring proper handoff, coverage for shift, team collaboration, and patient/staff safety.
• Provides exceptional customer service to all customers, patients, and co-workers, as measured by the shared department result customer service survey.
• Escorts visitors, patients, and employees to different areas within the main hospital grounds when needed.
• Investigates incidents of unusual circumstances reported by hospital staff, visitors, physicians, or patients. Writes incident reports and documents investigations based on hospital standards.
• Maintains logs/checklists (including security call, dispatcher, cameras, doors, etc).
• Patrols and secures buildings on the main campus. Limits after hour accessibility to hospital and areas designated as sensitive by making sure that all doors are locked and secure.
• Reports all safety and fire hazards observed on routine patrols and inspections.
• Responds to calls from medical staff and provides support per hospital guideline and CPI training (assisting clinical staff with Baker acts, holding patients for medical treatment, etc.).
• Responds to alarms such as panic alarms and all emergency codes within the appropriate timeframes.
• Writes detailed narrative incident reports and document investigations based on hospital standards and maintains daily activity reports.
• Conducts Fire Watches for areas under construction every 1 to 2 hours, or 24 hours depending on projects.
• Conduct ALSM Rounding for areas under construction once a day depending on project duration.
• Responds to elevator malfunctions ensuring safety of patients, families and employees.
• Monitors visitor registration areas ensuring proper sign-in procedures for FastPass systems ensuring safety and security for all patients, families, and employees.
• Responds to any and all emergency situations alerted timely and following all of the guidelines depending on Codes called. i.e. Code Red, Code Strong, etc.
• Escorts medical staff with the transporting of deceased patients.
• Escorts and monitors psych evaluation patients to ensure they are not a threat to themselves or others as per hospital standards & Baker Act guidelines to include assistance with holding.
• Secures helipad for the helicopter when patients are flown in.
• Conducts monthly AED checks during 2nd or 3rd shift or as needed to meet compliance.
• Provides continuous supervision, observation of behavioral health patients, and adheres to non-violent crisis intervention strategies (CPI).

Minimum Job Requirements

• American Heart Association AED required within 30 days of hire - maintain active and in good standing throughout employment
• CPI - Crisis Prevention Institute required within 90 days of hire- maintain active and in good standing throughout employment
• Active and valid State of Florida driver’s license with an approved driving record pursuant to our policy and maintained throughout employment
• FL Security D License required within 90 days of hire - maintain in good standing throughout employment
• Complete NCH Security Training Program after successful completion of probationary period within 6 months of hire

Knowledge, Skills, and Abilities

• High school education or equivalent preferred.
• Basic Security Officer Healthcare Training Course IAHSS certification preferred.
• Experience in security within a hospital setting preferred.
• Experience with customer service within a hospitality industry preferred.
• Basic proficiency with computer system and Microsoft Software (i.e., Word and Excel).
• Ability to communicate effectively in English both verbally and in writing. Bilingual in Spanish preferred.