Public Safety Officer

hhccareers; New Britain (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Hartford HealthCare in Connecticut is seeking Public Safety Officers to serve as front line guardians, providing customer service and ensuring a safe environment for patients, visitors and staff. Responsibilities include patrols, credential checks, incident response and reporting, while following established policies and collaborating with first responders.

The role emphasizes discretion, decisive action, and attention to detail to maintain safety across Hartford HealthCare facilities statewide.

Qualifications

• One year of relevant experience in public safety, corrections, EMS, or military.
• High school diploma or GED required.
• Valid driver’s license required.
• Valid CT Guard Card required.
• Ability to read, write, speak and understand English.
• Two years of relevant experience preferred.
• CPR and First Aid preferred.
• Multilingual preferred.

Responsibilities

• Provide professional, customer service focused assistance to the Hartford HealthCare Community.
• Patrols and checks credentials and provides information or directions.
• Respond to hazards, investigate security incidents and manage emergencies.
• Maintain knowledge of instructions, policies and procedures and perform accordingly.
• Record activity; reports and documentation; coordinate with law enforcement as needed.
• Inform leadership of unusual situations and request assistance as needed.

Skills

Customer service

English proficiency

Discretion & judgment

Problem solving

Attention to detail

Education

High school diploma/GED

Tools

Basic computer skills

Job description

Work whereevery momentmatters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

The Hospital of Central Connecticut is an acute-care community teaching hospital, we provide comprehensive inpatient and outpatient services in general medicine and surgery, as well as a wide variety of specialties. Staffed by our talented team of leading professionals, The Hospital of Central Connecticut provides a wide array of services throughout the region, caring for patients from birth through the end of life.

Job Summary

Public Safety Officers serve as front line guardians to the Hartford HealthCare Community by providing customer service and ensuring our environments are safe, secure and more prepared for all of our patients, visitors, colleagues, clinicians and physicians. Public Safety Officers are equipped to prevent hazardous situations with their presence, respond and manage hazardous and emergency situations and provide support and resources when situations are successfully managed.

• Provide professional, customer service focused assistance to the HHC Community including patients, visitors, families, colleagues, clinicians, physicians, and the first responder community, among others.
• Patrols and rounds facility to identify concerning activity, safety concerns or other problems. May be assigned to fixed areas to check credentials, provide information or directions. When assigned to mobile patrols, operates vehicles in a safe manner complying with all traffic and safety rules.
• Provides a timely response, uses problem solving to take appropriate action to manage and investigate security incidents and hazards.
• Maintain current knowledge of instructions, policies and procedures and performs work in accordance with these guidelines.
• Shares information with other Public Safety Officers, maintains accurate activity logs and completes reports and documentation.
• Partners with law enforcement and other first responders when circumstances warrant.
• Informs supervisor or other leadership of unusual situations and request additional assistance as needed.
• Completes other duties as assigned.

Qualifications

• One (1) year of relevant experience (public safety, corrections, emergency medical services, military) required.
• High school diploma/GED required.
• Valid driver’s license required.
• Valid CT Guard Card required.
• Ability to read, write, speak and understand English required.
• Two (2) years of relevant experience preferred.
• Basic First Aid and CPR preferred.
• Crisis Prevention Institute (CPI) preferred.
• Management of Aggressive Behaviors (MOAB) preferred.
• Multilingual preferred.
• Ability to exercise discretion and use good judgment to perform duties promptly and consistently with little direction based on the current circumstances.
• Focused on providing an exceptional experience to our patients, customers, staff, organizations, and internal and external partners.
• Ability to analyze and solve a variety of difficult situations, problem events, emergencies.
• Attention to detail and ability to handle tasks independently.
• Basic to intermediate computer and technology skills, electronic tools and resources.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this isyour moment.