Public Safety Officer

Hartford HealthCare; Meriden (CT); On-site; USD 42,000 - 56,000; Full time

Job summary

Hartford HealthCare’s MidState Medical Center in Meriden, CT is seeking Public Safety Officers to serve as front line guardians ensuring safe, secure environments for patients, visitors, colleagues and physicians. You will provide professional customer service and be prepared to respond to hazards and emergencies.

The role requires a high school diploma or GED, valid driver’s license, CT Guard Card, and 1 year of related experience; bilingual and CPI/MOAB experience preferred.

Qualifications

• One year of relevant public safety or security experience.
• High school diploma or GED.
• Valid driver’s license.
• Valid CT Guard Card.
• Ability to read, write, speak and understand English.
• Two years of relevant experience preferred.
• Basic First Aid and CPR preferred.
• CPI preferred.
• MOAB preferred.
• Multilingual preferred.

Responsibilities

• Provide professional, customer-service focused assistance to patients, visitors, families, colleagues, clinicians and first responders.
• Patrol and inspect facilities; check credentials; provide information or directions; operate patrol vehicles safely when assigned to mobile patrols.
• Respond promptly, assess situations, and take appropriate action to manage and investigate safety incidents and hazards.
• Maintain knowledge of policies and procedures and follow guidelines.
• Document activities in logs and reports; share information with other officers.
• Partner with law enforcement and other first responders when needed.
• Inform supervisor of unusual situations and request additional assistance as required.
• Perform other duties as assigned.

Skills

Customer service

Public safety

Communication

Problem solving

Education

High school diploma or GED

Job description

Location Detail: 435 Lewis Avenue-Midstate Med (10123)

Shift Detail: 11:45pm - 7:15am Every other weekend and holiday

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

Serving our community since 1998, MidState Medical Center is a vibrant and progressive organization with a genuine concern for our patients, community, and employee’s alike. We’ve earned top honors for quality stroke care, gold level recognition for organ donation, and employing leaders in the field of cardiovascular and pulmonary rehabilitation, providing the highest quality level of care.

Job Summary

Public Safety Officers serve as front line guardians to the Hartford HealthCare Community by providing customer service and ensuring our environments are safe, secure and more prepared for all of our patients, visitors, colleagues, clinicians and physicians. Public Safety Officers are equipped to prevent hazardous situations with their presence, respond and manage hazardous and emergency situations and provide support and resources when situations are successfully managed.

• Provides professional, customer service focused assistance to the HHC Community including patients, visitors, families, colleagues, clinicians, physicians, and the first responder community, among others.
• Patrols and rounds facility to identify concerning activity, safety concerns or other problems. May be assigned to fixed areas to check credentials, provide information or directions. When assigned to mobile patrols, operates vehicles in a safe manner complying with all traffic and safety rules.
• Provides a timely response, uses problem solving to take appropriate action to manage and investigate security incidents and hazards.
• Maintain current knowledge of instructions, policies and procedures and performs work in accordance with these guidelines.
• Shares information with other Public Safety Officers, maintains accurate activity logs and completes reports and documentation.
• Partners with law enforcement and other first responders when circumstances warrant.
• Informs supervisor or other leadership of unusual situations and request additional assistance as needed.
• Completes other duties as assigned.

Qualifications

One (1) year of relevant experience (public safety, corrections, emergency medical services, military) required.

High school diploma/GED required.

• Valid driver’s license required
• Valid CT Guard Card required
• Ability to read, write, speak and understand English required
• Two (2) years of relevant experience preferred
• Basic First Aid and CPR preferred
• Crisis Prevention Institute (CPI) preferred
• Management of Aggressive Behaviors (MOAB) preferred
• Multilingual preferred
• Ability to exercise discretion and use good judgment to perform duties promptly and consistently with little direction based on the current circumstances.
• Focused on providing an exceptional experience to our patients, customers, staff, organizations, and internal and external partners.
• Ability to analyze and solve a variety of difficult situations, problem events, emergencies.
• Attention to detail and ability to handle tasks independently.
• Basic to intermediate computer and technology skills, electronic tools and resources.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.