Public Safety Officer

Hartford HealthCare; Bridgeport (CT); On-site; USD 52,000 - 64,000; Full time

Job summary

Hartford HealthCare’s St. Vincent’s Medical Center in Bridgeport is seeking a Public Safety Officer to serve on the front line, delivering customer service and ensuring safe environments for patients, visitors, colleagues and clinicians.

The role requires at least 1 year of public safety experience, a valid CT Guard Card and a high school diploma or GED. Strong communication and problem‑solving skills are essential to respond to incidents and support emergency responders.

Qualifications

• One year of relevant experience in public safety or related field.
• Valid driver’s license required.
• Ability to read, write, speak and understand English.
• Two years of relevant experience preferred.
• Basic First Aid/CPR preferred.
• MOAB/CPI preferred.
• Multilingual preferred.

Responsibilities

• Provides professional, customer service focused assistance to patients, visitors, colleagues and first responders.
• Patrols and rounds the facility to identify safety concerns; may check credentials and provide information.
• Responds to incidents, investigates hazards and takes action to manage situations.
• Maintains knowledge of policies and procedures and documents activities.
• Shares information with colleagues and completes reports; coordinates with law enforcement when needed.

Skills

Public safety

Customer service

Attention to detail

Communication

Education

High school diploma or GED

CT Guard Card

Tools

Security systems

Radio/communication

Job description

Location Detail: St Vincents Medical Center (10427)

Work where every moment matters.

Every day, more than 40,000 Hartford HealthCare colleagues come to work with one thing in common: Pride in what we do, knowing every moment matters here. We invite you to become part of Connecticut’s most comprehensive healthcare network.

St. Vincent’s Medical Center in Bridgeport has more than 3,200 employees. It includes a 473-bed community teaching hospital, a 76-bed inpatient psychiatric facility in Westport, a large multispecialty provider group, and special needs services for adults and children. St. Vincent’s is the first hospital in Fairfield County to be integrated into the Hartford HealthCare network, and is the system’s second-largest hospital.

Job Summary

Public Safety Officers serve as front line guardians to the Hartford HealthCare Community by providing customer service and ensuring our environments are safe, secure and more prepared for all of our patients, visitors, colleagues, clinicians and physicians. Public Safety Officers are equipped to prevent hazardous situations with their presence, respond and manage hazardous and emergency situations and provide support and resources when situations are successfully managed.

• Provides professional, customer service focused assistance to the HHC Community including patients, visitors, families, colleagues, clinicians, physicians, and the first responder community, among others.
• Patrols and rounds facility to identify concerning activity, safety concerns or other problems. May be assigned to fixed areas to check credentials, provide information or directions. When assigned to mobile patrols, operates vehicles in a safe manner complying with all traffic and safety rules.
• Provides a timely response, uses problem solving to take appropriate action to manage and investigate security incidents and hazards.
• Maintain current knowledge of instructions, policies and procedures and performs work in accordance with these guidelines.
• Shares information with other Public Safety Officers, maintains accurate activity logs and completes reports and documentation.
• Partners with law enforcement and other first responders when circumstances warrant.
• Informs supervisor or other leadership of unusual situations and request additional assistance as needed.
• Completes other duties as assigned.

Qualifications

• One (1) year of relevant experience (public safety, corrections, emergency medical services, military) required.

High school diploma/GED required

• Valid driver’s license required
• Valid CT Guard Card required
• Ability to read, write, speak and understand English required
• Two (2) years of relevant experience preferred
• Basic First Aid and CPR preferred
• Crisis Prevention Institute (CPI) preferred
• Management of Aggressive Behaviors (MOAB) preferred
• Multilingual preferred
• Ability to exercise discretion and use good judgment to perform duties promptly and consistently with little direction based on the current circumstances.
• Focused on providing an exceptional experience to our patients, customers, staff, organizations, and internal and external partners.
• Ability to analyze and solve a variety of difficult situations, problem events, emergencies.
• Attention to detail and ability to handle tasks independently.
• Basic to intermediate computer and technology skills, electronic tools and resources.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving employees-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.