Public Safety Officer / Security

Hartford HealthCare; Vernon (CT); On-site; USD 30,307 - 41,328; Full time

Job summary

Hartford HealthCare is seeking Public Safety Officers to serve as frontline guardians of the community, providing customer service and maintaining safe, secure environments for patients, visitors, colleagues, clinicians and physicians.

You will patrol facilities, respond to hazards, document activity, and coordinate with law enforcement as needed while performing duties with discretion and adherence to policies in a fast-paced healthcare setting.

Qualifications

• High School Diploma or equivalent required.
• CT Guard Card or submission of CT Guard Card application within 90 days of hire recommended or required.

Responsibilities

• Provides professional, customer service focused assistance to the Hartford HealthCare Community including patients, visitors, families, colleagues, clinicians, physicians, and first responder community.
• Patrols and rounds facility to identify safety concerns or problems; may check credentials and provide information or directions.
• Responds to hazards, investigates incidents, and documents activity with logs and reports.
• Maintains knowledge of instructions, policies, and procedures and follows them.
• Coordinates with law enforcement and first responders when needed.
• Informs supervisor of unusual situations and requests additional assistance as needed.

Skills

Customer service

Patrol and surveillance

Problem solving

Discretion and judgment

Communication

Attention to detail

Basic computer skills

Education

High School Diploma or equivalent

CT Guard Card or eligibility

Job description

Location

31 Union Street (10619)

Shift

Evenings 4p-12a, every other weekend and holiday

Job Summary

Public Safety Officers serve as front line guardians to the Hartford HealthCare Community by providing customer service and ensuring our environments are safe, secure and more prepared for all of our patients, visitors, colleagues, clinicians and physicians. Public Safety Officers are equipped to prevent hazardous situations with their presence, respond and manage hazardous and emergency situations and provide support and resources when situations are successfully managed.

Responsibilities

Provides professional, customer service focused assistance to the HHC Community including patients, visitors, families, colleagues, clinicians, physicians, and the first responder community, among others.

Patrols and rounds facility to identify concerning activity, safety concerns or other problems. May be assigned to fixed areas to check credentials, provide information or directions. When assigned to mobile patrols, operates vehicles in a safe manner complying with all traffic and safety rules.

Provides a timely response, uses problem solving to take appropriate action to manage and investigate security incidents and hazards.

Maintain current knowledge of instructions, policies and procedures and performs work in accordance with these guidelines.

Shares information with other Public Safety Officers, maintains accurate activity logs and completes reports and documentation.

Partners with law enforcement and other first responders when circumstances warrant.

Informs supervisor or other leadership of unusual situations and request additional assistance as needed.

Completes other duties as assigned.

Qualifications

Education

• High School Diploma or equivalent

Experience

• One (1) year of relevant experience in service to the public or patients (public safety, corrections, first responder, military, mental health worker/technician or other similar healthcare patient facing role)
• Related volunteer or degree programs may be substituted for experience based on hiring manager discretion

Licensure, Certification, Registration

• Valid driver’s license and an excellent driving record
• Valid CT Guard Card or documentation of submission of CT Guard Card application with expectation to receive CT Guard Card within 90 days of hire

Language Skills

• Ability to read, write, speak and understand English

Knowledge, Skills and Ability Requirements

• Ability to exercise discretion and use good judgment to perform duties promptly and consistently with little direction based on the current circumstances.
• Ability to read and understand oral and written instructions, effectively communication information.
• Demonstrate a positive attitude in support of the organization’s mission, vision and values.
• Focused on providing an exceptional experience to our patients, customers, staff, organizations, and internal and external partners.
• Ability to analyze and solve a variety of difficult situations, problem events, emergencies.
• Attention to detail and ability to handle tasks independently.
• Basic to intermediate computer and technology skills, electronic tools and resources.

We take great care of careers.

With locations around the state, Hartford HealthCare offers exciting opportunities for career development and growth. Here, you are part of an organization on the cutting edge – helping to bring new technologies, breakthrough treatments and community education to countless men, women and children. We know that a thriving organization starts with thriving colleagues-- we provide a competitive benefits program designed to ensure work/life balance. Every moment matters. And this is your moment.