Public Safety Officer

Atrium Health Wake Forest Baptist; Mocksville (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

Atrium Health Wake Forest Baptist is seeking a Public Safety Officer to ensure a safe environment for patients and visitors. This role involves proactive engagement with healthcare professionals, managing security situations with an emphasis on compassion and empathy. Ideal candidates must possess relevant qualifications and a commitment to safety and patient-centered care.

Benefits

Day 1 Health Coverage

Generous PTO

Parental Benefits

Retirement Contributions

Education Reimbursement

Qualifications

• Must possess a valid driver's license.
• Unarmed Guard License required within 1 year for NC teammates.
• Stop the Bleed Certification must be obtained.

Responsibilities

• Provide security services focused on professionalism.
• Ensure safety through interior and exterior patrols.
• Respond to emergency situations with trained interventions.

Skills

Emotional Intelligence

Compassionate Responses

Customer Service

Education

High School Diploma or GED

Job description

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• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
• Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
• Retirement: Up to 7% employer-paid retirement contributions
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.
  
  
  

Job Description

Position Highlights:

• Location: Mocksville, North Carolina
• Full Time
  
  
  

What We Offer:

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
• Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
• Retirement: Up to 7% employer-paid retirement contributions
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.
  
  
  

Job Summary:

As a Public Safety Officer at Advocate Health Wake Forest Baptist, you play a crucial role in creating a safe, secure, and caring atmosphere for patients, visitors, and staff. Your primary focus is on ensuring the physical safety of individuals while upholding the principles of compassionate patient care and proactive de-escalation. You will work closely with healthcare professionals and Public Safety partners to support a healing environment, responding to security situations with empathy and sensitivity.

What You'll Need:

• High School Diploma or GED
• A valid driver’s license issued by the Division of Motor Vehicle
• For North Carolina teammates, an Unarmed Guard License issued by NC Protective Services must be obtained within 1 year and maintained through training and competency assessments.
• Stop the Bleed Certification
• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained on a one-time basis within two years of appointment to this role.
  
  
  

What You'll Do:

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Complies with and enforces all safety and security rules and regulations. Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections to identify vulnerabilities, hazards, and fire conditions, audits of Interim Life Safety Measures, patient valuables management, and thorough contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors on premises and confronts unauthorized persons for questioning.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g. conducted electrical weapon (CEW), handcuffing.)
• Performs key responsibilities to plan, prevent, practice, and respond to emergencies such as lost or abducted infants/children, fire, and active threats.
• Responds immediately to emergency and crisis situations; physically intervenes in accordance with training to situations that have a potential for injury.
• Investigates incidents that occur on Advocate Health property and completes timely and accurate reports. Addresses and escalates complaints to the appropriate leader and provides supporting documentation.
• Performs liaison rounding duties to cultivate close partnerships with all departments and units. Delivers security awareness education to team members to leverage their assistance in the overall security of the site.
• Liaisons with federal, state, and local law enforcement and first responder agencies. Coordinates, briefs, and monitors every law enforcement prisoner patient guard to ensure policy compliance and prevent unsafe practices.
• Maintains current Department training standards in radio communications, verbal de-escalation, hemorrhage control (e.g. “STOP the BLEED”), CPR, application of clinical restraints, conducted energy weapon (e.g. TASER), to include training on any/all department-issued equipment and/or requirements identified in training academy and the Annual Training Plan.
• Assists with exterior traffic and crowd control, including parking enforcement, valet parking assist, and vehicular assistance
  
  
  

Skills/Qualifications:

• An above average level of emotional intelligence, including empathetic and compassionate responses to teammate, visitor, and patient incidents.
• The ability to function in a work environment in which we maximize teammate talent, treat each other with respect, and care for one another like family and with kindness.
• A daily commitment to patient-centered safety practices.
• Collaborative work with medical staff and external law enforcement, as appropriate.
• The ability to remain calm under pressure to support a safe, welcoming, and therapeutic environment for everyone in the facility.
• The ability to interact with peers with positive intent and create innovative solutions through collaborative relationships.
• Must successfully pass background investigation, drug screen, pre-placement physical post-offer, pre-employment and periodically thereafter.
• Illinois team members must have completed State of Illinois 20-hour Basic Security Officer course.
• Demonstrated ability to exercise mature judgment and sound reasoning while maintaining a courteous and tactful demeanor in dealings with teammates, visitors, and patients, even if they are verbally aggressive persons.
• Demonstrated experience in quickly assessing dangerous situations and taking appropriate action.
• Demonstrated ability in verbal and written communications.
• Ability to use a computer to document work (e.g. Microsoft Word, Excel, navigating a web page, and database entry).
• Ability to defend self-and/or others in case of physical confrontations when de-escalation efforts fail and there is cause to physically restrain a person against their will who is non-compliant and committing a criminal act or lacks capacity and is attempting to elope.
• Ability to communicate effectively with people; ability to hear radio and telephone communications at both high and low decibels.
• Ability to communicate via radio and telephone with clear diction without impediments.
  
  
  

About Us

Atrium Health Wake Forest Baptist is a pre-eminent academic health system based in Winston-Salem, North Carolina. Atrium Health Wake Forest Baptist is part of Advocate Health, which is headquartered in Charlotte, North Carolina, and is the fifth-largest nonprofit health system in the United States, created from the combination of Atrium Health and Advocate Aurora Health. Atrium Health Wake Forest Baptist’s two main components are an integrated clinical system – anchored by Atrium Health Wake Forest Baptist Medical Center, an 885-bed tertiary-care hospital in Winston-Salem – that includes Brenner Children’s Hospital, five community hospitals, more than 300 primary and specialty care locations and more than 2,700 physicians; and Wake Forest School of Medicine, the academic core of Atrium Health Enterprise and a recognized leader in experiential medical education and groundbreaking research that includes Wake Forest Innovations, a commercialization enterprise focused on advancing health care through new medical technologies and biomedical discovery.

Wake Forest Baptist Health, Wake Forest University School of Medicine and Atrium Health have joined forces in a strategic combination that will enhance care, transform medical education and create economic opportunity for countless lives in North Carolina and beyond. As a part of that combination, the two health systems will be integrating technology and platforms, including our career sites.

This means that although you are applying on the Wake Forest Baptist Health Career Site, you receive communications from the Atrium Health Recruitment Team. Please know that this is an expected process, and thanks in advance for your flexibility.

About The Team

Mission, Vision and Culture Commitments

Mission

To improve health, elevate hope and advance healing – for all.

Vision

To be the first and best choice for care.

Culture Commitments

We create a space where all Belong

We Work as One to make great things happen

We earn Trust in all we do

We Innovate to better the now and create the future

We drive for Excellence – always

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other, Information Technology, and Management

• Industries

  Hospitals and Health Care and Research Services

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