Public Safety Officer

Atrium Health Wake Forest Baptist; Lexington (NC); On-site; USD 30,000 - 45,000; Full time

Job summary

As a Public Safety Officer, you will ensure the safety of patients and staff at Atrium Health Wake Forest Baptist. Your role involves responding to security situations, maintaining a secure environment, and collaborating with healthcare professionals to support compassionate care.

Benefits

Day 1 Health Coverage

Generous PTO

Parental Benefits

Retirement Contributions

Education Reimbursement

Qualifications

• Must obtain Unarmed Guard License within 1 year.
• Stop the Bleed Certification required.
• Security Officer Healthcare Certification within two years.

Responsibilities

• Provides security services with a customer-service approach.
• Responds to emergency situations and investigates incidents.
• Maintains current training standards in communication and de-escalation.

Skills

Emotional Intelligence

Effective Communication

Calmness Under Pressure

Education

High School Diploma or GED

Job description

Join to apply for the Public Safety Officer role at Atrium Health Wake Forest Baptist

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Join to apply for the Public Safety Officer role at Atrium Health Wake Forest Baptist

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
• Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
• Retirement: Up to 7% employer-paid retirement contributions
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.

Job Description

Position Highlights:

• Location: Lexington, North Carolina
• Full Time

What We Offer:

• Day 1 Health Coverage: Choose from either copay or HSA-eligible health insurance options with coverage starting on your first day of work.
• Generous PTO: Accrual starts at up to 25 days/year, to be used for vacations, sickness, holidays, and personal matters.
• Parental Benefits: Six weeks paid birthing-mother maternity leave & four weeks paid parental leave for non-birthing parents.
• Retirement: Up to 7% employer-paid retirement contributions
• Education Reimbursement: We invest in your professional growth, offering up to $2,500 per year towards a bachelor’s degree and up to $5,000 per year towards a graduate degree.

Job Summary:

As a Public Safety Officer at Advocate Health Wake Forest Baptist, you play a crucial role in creating a safe, secure, and caring atmosphere for patients, visitors, and staff. Your primary focus is on ensuring the physical safety of individuals while upholding the principles of compassionate patient care and proactive de-escalation. You will work closely with healthcare professionals and Public Safety partners to support a healing environment, responding to security situations with empathy and sensitivity.

What You'll Need:

• High School Diploma or GED
• A valid driver’s license issued by the Division of Motor Vehicle
• For North Carolina teammates, an Unarmed Guard License issued by NC Protective Services must be obtained within 1 year and maintained through training and competency assessments.
• Stop the Bleed Certification
• Security Officer Healthcare Certification (CHSO) issued by the International Association for Healthcare Security and Safety (IAHSS) must be obtained within two years of appointment to this role.

What You'll Do:

• Provides security services with a customer-service approach, focusing on professionalism, fairness, and compassion even in challenging circumstances and in accordance with policies, procedures, and training.
• Inspires confidence in patients, visitors, and team members by presenting a professional, approachable, and service-oriented appearance and demeanor. Is alert, observant, and ethical. Maintains Department uniform and equipment in good repair.
• Performs routine responsibilities during interior and exterior patrols to ensure safety and security, including but not limited to inspections, hazards, fire conditions, audits, valuables management, and contraband searches. Assists team members, patients, and visitors by providing information, directions, and physical help. Ensures traffic control, monitors conduct of visitors, and confronts unauthorized persons.
• Prevents, responds to, and investigates workplace violence. Responds to service calls, such as combative or threatening patients or visitors and team member incidents.
• Serves as a primary resource for de-escalation, utilizing use of force when necessary (e.g., CEW, handcuffing).
• Performs responsibilities related to emergencies such as lost children, fire, and active threats.
• Responds immediately to emergency situations; physically intervenes as per training to prevent injury.
• Investigates incidents and completes reports; escalates complaints with documentation.
• Performs liaison rounding to build partnerships, delivers security awareness education, and coordinates with law enforcement agencies.
• Maintains current training standards in communication, de-escalation, hemorrhage control, CPR, restraints, TASER, and equipment.
• Assists with exterior traffic and crowd control, including parking enforcement and vehicular assistance.

Skills/Qualifications:

• High emotional intelligence, empathetic and compassionate responses.
• Ability to work respectfully and collaboratively, focusing on safety practices.
• Calmness under pressure to support a safe environment.
• Effective communication skills, both verbal and written.
• Proficiency in computer documentation and reporting.
• Ability to physically restrain when necessary and communicate effectively via radio/telephone.

About Us

Atrium Health Wake Forest Baptist is a leading academic health system in Winston-Salem, NC, part of Advocate Health, the fifth-largest nonprofit health system in the U.S. It includes a major hospital, community hospitals, clinics, and Wake Forest School of Medicine, known for medical education and research.

We are part of a strategic partnership aimed at enhancing care, education, and economic development. Communications may come from either Wake Forest Baptist Health or Advocate Health.

Our Mission, Vision, and Culture

Mission: To improve health, elevate hope, and advance healing for all.

Vision: To be the first and best choice for care.

Culture: We create a space where all belong, work as one, earn trust, innovate, and pursue excellence.