Public Safety Officer

Library; Kansas City (MO); On-site; USD 23,000 - 33,000; Full time

Job summary

Kansas City Public Library is seeking a Public Safety Officer to provide security for staff, patrons and assets at multiple library locations. This full-time, non-exempt role requires vigilance, timely incident reporting and a professional demeanor in a busy public environment.

Responsibilities include patrolling premises, monitoring surveillance, enforcing safety rules, coordinating with local police and fire departments during emergencies, and maintaining confidentiality and discretion in all

Qualifications

• One year certificate from college or technical school; or (three to) six months related experience preferred.
• Licensed with KCPD or meets eligibility requirements to become licensed within 2 months of hire.
• Experience and/or training; or equivalent combination of education and experience.
• Previous verbal de-escalation training or obtained within the first 30 days of employment.
• A minimum of 1 year customer service experience.

Responsibilities

• Patrols Library-owned property, both inside the building and its perimeters.
• Conducts a monthly inspection on assigned Library locations.
• Creates incident reports to track safety concerns, including daily activities and irregularities.
• Reviews surveillance footage related to incidents.
• Examines doors, windows, and gates to ensure security.
• Notifies Police and Fire Department by telephone in case of emergency situations.
• Enforces Library rules related to safety and customer courtesy & conduct, including providing warnings and apprehending/evicting violators.
• Activates and deactivates security alarms.
• May respond to public safety matters after hours.
• Supports library safety efforts at all locations as needed.
• Gains and maintains knowledge of confidentiality of customer information, freedom of information, and intellectual freedom and reflects understanding and compliance in interactions with staff and the public.
• Maintains knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, and national security operations.
• Other duties as assigned.

Skills

Independent work

Follow directions

Physical stamina

English/Spanish communication

Basic computer skills

De-escalation training

Transportation access

Education

Certificate from college/technical school

KCPD license eligibility within 2 months

Customer service experience

Tools

Microsoft Office (Excel/Outlook/Word)

Surveillance DVR systems

Alarm interfaces

Job description

Description

The Public Safety Officer is responsible for providing security for the Kansas City Public Library staff, patrons and assets while unarmed.This is a full-time non-exempt position. The pay is $20.28 per hour, plus excellent benefits.

Schedule & Location

• Hours and location may vary.
• Must have the ability to work multiple locations including weekends during the hours between 9 am - 9 pm.
• All Public Safety Officer positions are subject to working at other Library locations.

Job Duties (Essential Functions)

1. Patrols Library-owned property, both inside the building and its perimeters.
2. Conducts a monthly inspection on assigned Library locations.
3. Creates incident reports to track safety concerns, including daily activities and irregularities.
4. Reviews surveillance footage related to incidents.
5. Examines doors, windows, and gates to ensure security.
6. Notifies Police and Fire Department by telephone in case of emergency situations.
7. Enforces Library rules related to safety and customer courtesy & conduct, including providing warnings and apprehending/evicting violators.
8. Activates and deactivates security alarms.
9. May respond to public safety matters after hours.
10. Supports library safety efforts at all locations as needed.
11. Gains and maintains knowledge of confidentiality of customer information, freedom of information, and intellectual freedom and reflects understanding and compliance in interactions with staff and the public.
12. Maintains knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, and national security operations.
13. Other duties as assigned.

Requirements

1. Demonstrated ability to work independently.
2. Ability to follow both oral and written directions.
3. Ability to stand and walk for extended periods of time.
4. Ability to work with and take direction from Administration and Branch Managers.
5. Basic Computer skills including Microsoft Office (Excel, Outlook, and Word), Surveillance Security DVR systems, Alarm interfaces.
6. Knowledge of confidentiality of customer information, freedom of information, and intellectual freedom.
7. Access to transportation.
8. Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, and national security operations.
9. Must obtain and maintain a security license through Kansas City Missouri Police Department.
10. Possess a reliable means of transportation between Library Branch locations.
11. Ability to effectively communicate in and understand English and Spanish is required. Additional consideration may be given to individuals that are proficient in any non-English languages utilized in the Kansas City area including American Sign Language, Vietnamese, French, Arabic, and Swahili.

Required Education and Experience

• One year certificate from college or technical school; or (three to) six months related experience preferred.
• Licensed with KCPD or meets eligibility requirements to become licensed within 2-months of hire.
• Experience and/or training; or equivalent combination of education and experience.
• Previous verbal de-escalation training or obtained within the first 30-days of employment.
• A minimum of 1 year customer service experience.

Work Environment

Work is performed at the Central Library and Library Branches throughout the district. Primary workspace is shared with co-workers in an office environment, other work will be performed in a public space amongst staff and patrons from a diverse socio-economic community.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

The employee must be able to perform the essential functions and job requirements of the position satisfactorily. If requested, reasonable accommodations may be made to enable employees with disabilities to perform the essential functions of the job, absent undue hardship.